Thanks for the comment Karl... its a shame you guys weren't as quick to respond when help was needed... I have had 4 months of experience to reach this conclusion and did not post my comments lightly. Anyway, its not only me who has come across the same customer relations problem with you as the R32 thread clearly shows. I can't fault your enthusiasm when you want to sell your software and I certainly agree that you have always answered questions regarding the application of your software. I also agree that you can only provide limited support over the phone, but it sort of proves the point as the issue should have been forwarded to someone who could actually answer the questions asked, assuming you do have engineers behind the scene.
As for the car's you have mentioned, you are being a bit clever there because as far as I am aware, only JonnyC's car had Stage 2+ software when the issue was initially reported at the beginning of March and most of those guys have had Stage 2+ installed very recently. Also, I thought Hurdy is running Custom Code software?! Besides, I don't think anyone of those cars have had their AFR values checked, although I hope for their sakes that there cars are running fine as I wouldn't wish my experience with the car on anyone else. There were clear and very good reasons why questions were asked of Revo during the diagnostic process that I don't want to go into at length here. All I am saying is that your muted and uncooperative response was in stark contrast to the enthusiastic sales pitch.
For the record, I would again like to explicitly make clear that the fault may NOT have been with the Revo Software but we will never know 100%. Carl, you are also being a bit disingenious when you say that he fault was hardware based as the fault occurred AFTER applying the Revo Stage 2+ software! By that logic, it could well have been the Revo Stage 2+ and its interaction with other mods or hardware on the car that could have caused the issue. I fail to see how this could not be of benefit to you guys. I even asked you in my initial phone call in March whether you had a test car and if that was running ok and you did not test it before release - hardly confidence inspiring. Even then, it was only after exhaustive diagnostics that virtually ruled everything else out that you guys were asked to take a closer look again which you failed to do.
Any early adopter of new technology understands that there are risks associated with using it and I had Stage 2+ installed (along with all the mods that I do) with the understanding that things indeed could go wrong. I am prepared for that and accept it as part of the package when going down the modding route. However, what I also assumed was that Revo would be there to provide answers to questions and an APPROPRIATE level of support and reassurance should this be required post-installed and this was not the case. Take a look at the JohnO problem thread when APR were there to help sort out any issues that occurred.
All said and done, I would not be writing all this if Revo had provided adequate answers to questions posed and shown WHY their software was not at fault instead of just stating it. I kept of from writing anything that could possibly damage Revo's reputation until everything was done and dusted as I did not want to be hasty in what I wrote, but the consistent dismissal by Revo had to be brought to the attention of anyone who might want to go with you. I can say with certainty, that at the moment, I don't trust Revo enough to even take my car down to Daventry, have them apply the software as I know that I'll be left on my own if anything goes wrong. All I can say is that my experience with Revo made me lose confidence in their ability to provide support if anything does go wrong and your reply doesn't inspire confidence either.
