Weston Performance - who are you really dealing with?

[pomme]

do a google search as two threads about this now up in the top 6 :)

[JPC]

Deffo! Anyone wanna use my baseball bat and joe's shotgun?!

[davefish]

We are in difficult economic times and it can be difficult for businesses to immediately absorb unexpected changes in cash flow. Weston have always treated me very well and as the event organiser, I have been assured by their Managing Director - Paul (who I believe to be a good guy) that all payers will be refunded by cheque shortly.

I can understand the original posters frustration but I don’t want things to be blown out of proportion. It would be unfair for Weston’s reputation to be tarnished when refunds are imminent despite the lost revenue opportunity they’ve experienced.

I believe the situation will conclude in a positive manner.

[Poppa Dom]

Hi Dave,
On behalf of those here many thanks for following this up and acting on our behalf. Let's hope we get cheques soon, irrespective of the outcome having to wait for the length of time we have and dealing with rudeness on the telephone is not good customer service and will invariable affect people's perception of reputation.

[DanoGTI]

I've never been in theposition where my business isn't looking too goo but it can't be nice when you know that each time the phone rings, it's people demanding money (that you may not have).

Not defending poor customer service but I don't know how I would act with irate customers. You must get to a point where indifference and apathy are the only solution.

Not saying it's right but I can kind of understand it.

Shame to hear another business in trouble though. Can't comment on the reputation as I've not dealt with this company.

Good luck getting your refunds though chaps. Whilst I am at heart a cynical gut, I like to at least think that people are good. Hope the. Cheques do turn up and don't bounce!

Dan

[RedRobin]

I've never been in the position where my business isn't looking too goo but it can't be nice when you know that each time the phone rings, it's people demanding money (that you may not have).

Not defending poor customer service but I don't know how I would act with irate customers. You must get to a point where indifference and apathy are the only solution.

Not saying it's right but I can kind of understand it.

....In over 20 years of running my own limited company business I have been in that position - The worst was in the late 1980's recession under Maggie Thatcher.

I quickly found that by being honest with creditors and calling them to explain my situation before they had to start chasing hard for what I owed, they were very appreciative and all without exception extended their credit. They all got paid eventually and everyone continued to benefit by doing business.

IMO there is absolutely no excuse for the reported phone response from whoever it was at Weston and they would no longer be employed by me if they behaved and represented my company like that. They're clearly not man enough to face people.

No, in my book, there is absolutely no excuse whatsoever for such behaviour -

[DanoGTI]

If it was an employee then agreed.

HOwever, unless I've got the wrong end of the stick (quite possible), the responses seem to have been from the owner. In all fairness, you also don't know how much grief the company has been getting from customers. ie the nature of the grief - some people's definition of polite conversation leaves a lot to be desired.
Maybe, the poster happened to call directly after an unpleasant phone call - we've all been there: pick up the phone after an argument etc, and "bark"...... called being human.

I'm by no means defending the comments, but I *can* see it from both sides.

Can't be a nice situation to be in though.

Again, I hope all get their money back 

[RedRobin]

Maybe, the poster happened to call directly after an unpleasant phone call - we've all been there: pick up the phone after an argument etc, and "bark"...... called being human.

I'm by no means defending the comments, but I *can* see it from both sides.

....Sorry but I think that although it may be only human, it simply isn't professional - It's very unprofessional and imho cannot be justification for what is reported as being said.

Has anyone from Weston posted their intentions on the forum which was hosting the rolling-road event? I know Davefish has but he's not Weston.  

But, like you, let's hope that Weston do the honorable thing and everyone gets their money back.

[DanoGTI]

Sadly, being professional and human sometimes aren't hand in hand!!!!

I'm a firm believer that there are always two sides to a story..... we've only heard (of) one 

Dan

[RedRobin]

^^^^
Agreed, Dan - Always two sides to every story

[stealthwolf]

Bumping up a dead thread, so apologies. But what happened in the end? Did others get their money?

Only ask because I spotted their modded GTI this AM on the way to work.

[Greeners]

Weston are no longer trading from that address.......

[E30Dom]

Hi Pomme, hows the lambo beating Mk4!? Bloody companies... no wonder it sounds like they're going down the pan!

[stealthwolf]

It was a black GTI with a nurburgring sticker, an extra red stripe on the front down to the lower grille, silver (?lambo) rims with a red stripe, and an R32 rear end. Had weston performance across the back window.