What! I had a hunch that they were desperate (all the offers on their website in recent months), but of the few times that I've been in they have seemed busy.
I guess that the location wasn't great - close to Western VW on Gorgie Road which is more established and much more prominent. Witherspoon's customer service was good, better than Western VW. I had a 15% discount at Witherspoons too. Double gutted.