VW dealers cock up how do i stand??

[addwolves]

Hi all can i ask some advice

Right first of i bought a ED30 6 weeks ago 51k full VW history private sale

The last service was done in april this year cam belt change & service

Now the bad bit & what has been found out...

Last week was driving the car stopped at lights the revs were bouncing & car didnt feel right,i drove the car straight home turned it off & popped the bonnet OIL everywhere OMG i couldnt believe it gutted

After a closer inspection i traced the oil was coming from around the crank so i got my ED30 recovered to my m8s garage hopefully a simple crank seal

Today i had a phone call from my m8 saying he has found the problem

First of all he noticed a bolt was missing from the belt casing & its clear no bolt was ever screwed into one hole due to no bolt markings ect bad that the dealer missed a bolt u would think but now the worse is yet to come the bolt is wedged into the oil pump casing causing a hole in the casing & has caused the belt to fray luckly not snap.

basicly it seems when at VW the mechanic dropped a bolt prob pressumed it fell down on the floor or something but it hadnt it went into the drive system & eventually caused damage!!

ive been in touch with the dealers that are approx 60 miles away from me they have said in another words well how do we know the belt casing hasnt been taken off by someone after us wtf!! why would anyone mess with that part of the engine when the belt was only changed 3000 miles ago the best they can do it for me to get it recovered to them & they will have a look recovery will cost me £240+

So im now left with a bolt wedged & in need of a new belt & oil pump n labour ect

What should i do take this matter futher?

[ktlstar]

keep on at them, they will eventually give in!

[vRSAlex]

It's just the housing that would need changing rather than the pump.  The pump is separate to the crank seal housing.

Typical vw and dropping bolts.  If you drop one then you find it.  Go down there with the pics and 

[heavyd]

Well I got nowhere with the dealers after paying £1370 for a new turbo, when there was nothing wrong with the old one, went down the VW customer services route, and nothing has come of it, so hope you have better luck

[garrardrj]

From what you have said the service was done 6 months ago and you bought the car privately. What makes you think the VW garage are at fault and not the seller ? This you really will need to prove to get the garage to pay . Good luck

[Richhero]

As above, its a very difficult claim. There is no contractual relationship with the servicing dealer so you are looking at having to show pure negligence on their part. They will fairly obviously raise the length of time between the service and the issue arising. You would only really have to show that it is more likely than not that they have been negligent but I reckon its a fair old challenge.

As for the seller, they can only be pursued for misrepresentation and again, the likelihood of them being aware of this or showing that they should have been aware is pretty slim.

Keep plugging at the dealer and/or VW and see what can be done but not sure its got much legs unfortunately.

[Kregiel]

excatly, no way of proving that nobody messed with the car after serviced at the dealer, unfortunately I would say

[addwolves]

Car was all fixed this week im on to the dealers but not holding my breath well will see....

[higher1]

Good luck hope you get somewhere

It could have been a whole lot worse !!! might have been a engine if the belt had let go