Hello All,
Thank you for your concern and comments.
Most of you know we started as a workshop facility for the VAG Group both in general maintaince and performance upgrades and for the moment that is where our focus will remain. We designed and started a webshop as an additional service for customers that were unable to travel to us. Our webshop was always been an add on to our core business and as such was not classed as a major source of JKM's incomes (thank god). Many other company's see their on line stores as their major source of income however at JKM we perfer face to face contact and our workshop is were the action happens (so to speak) :)
Unfortunately the fraud attacks and dishonest chargebacks that have happened over the year has meant it has all but eradicated the profit from that arm of the business this year. I would rather concernated on improving our workshop facilities and keeping the costs of our core business competitve for our customers.
We may bring this facility back in the future but at the moment need to limit the risk of financial loss.
The recent story is too long, However if you run a small business a word of advice - Do not use PayPal as your online merchant payment partner. The latest incident is an Australian chap who 5 months after signing for £2500 of goods has informed his credit card company he has not recieved them. We have a copy of a signature to prove the goods were signed for at that address but this is not acceptable to the chaps credit card company or PayPal's defence team, who I add, state they are there to defend the seller!!! This certain individual also spend weeks in contact on the phone and email, regarding this purchase and suitability of products for his car.
We will move forward from this and will continue to provide the best customer service and repair knowledge we can to the VAG world.
Kate
