All Things Mk5 > Mk5 General Area
its gone pop....again
182_blue:
hmm, not good, has anyone with an 08 car had these issues?
T88OMM:
Sorry to hear this matey, hope it all gets sorted :happy2:
The wheel man:
--- Quote from: 08micsta on November 18, 2008, 10:02:12 am ---Thats not good at all. On the other hand be happy they not replacing the entire engine though like we had with another member a while ago. . . Good luck this time
--- End quote ---
At least i would know its not going to go wrong anytime soon. I cant afford to spend £50 having my car delivered to the dealers each tiome a coil pack goes wrong......
Lets hope they do the right thing!! Fingers crossed all please!!
RedRobin:
^^^^
Establishing which coilpack has failed is, I'm told, a tricky process. The approach of trying one at a time step by step is not unreasonable. Not necessarily so convenient for the customer though, I grant you.
The wheel man:
VW just called, to say, i love you. NO they diddnt, they called to say that coil pack number 1 has now failed and will NOT be covered under warranty. They haver also advised that i pay to replace coilpacks 3 and 4 as they are likely to fail due to the extra load / stress the failure of number 2 and now number 1 packs has put through them. Can you effin believe it!!!!
called VW customer services and explained my dissatisfaction and they will "look into the case and give a decission within 24 - 48 hrs (meaning that i am without a car till Monday as they do not ahve any curtesy cars available) Thsi is a Joke, they know the problem is caused by a fault that was within warranty, fixed that problme without any advise that this could happen again and now want me to pay £190 to ahve 3 coilpacks replaced.
this is not what i expect from a VW and in now way can you call this customer service more like customer disservice!!!!!
Anyone else had this problem?? Any suggestions how i can get the to pay for what i believe is a known (and avoidable) problem?
Ben
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