VW just called, to say, i love you. NO they diddnt, they called to say that coil pack number 1 has now failed and will NOT be covered under warranty. They haver also advised that i pay to replace coilpacks 3 and 4 as they are likely to fail due to the extra load / stress the failure of number 2 and now number 1 packs has put through them. Can you effin believe it!!!!
called VW customer services and explained my dissatisfaction and they will "look into the case and give a decission within 24 - 48 hrs (meaning that i am without a car till Monday as they do not ahve any curtesy cars available) Thsi is a Joke, they know the problem is caused by a fault that was within warranty, fixed that problme without any advise that this could happen again and now want me to pay £190 to ahve 3 coilpacks replaced.
this is not what i expect from a VW and in now way can you call this customer service more like customer disservice!!!!!
Anyone else had this problem?? Any suggestions how i can get the to pay for what i believe is a known (and avoidable) problem?
Ben