Author Topic: not happy- need advice! (Read 2228 times)

matsu · « **on:** April 12, 2009, 01:05:11 pm »

hey guys
GF had two yes two punctures in both rear tyres on her mondeao est and had them fixed at budget place. he cuked one of the ST alloys on them scarred it badly. where do i stand on this.
am more than slightly pis#ed at this
need some advice b4 i go round there with a set o nunchuks

matsu

celica · « **Reply #1 on:** April 12, 2009, 05:27:25 pm »

i know someone else who had their wheels scratched during tyre change or service etc.

he spoke to the manager and he gave them a contact for a mobile repair guy and they picked up the tab

stealthwolf · « **Reply #2 on:** April 12, 2009, 06:31:55 pm »

Did you get them to check the alloys before giving them the car?
Did you inspect the alloys before they handed the keys back?

If not, your case is weaker. If you can prove the marks were made by the tyre peeps, you'll be okay. It's a case of "could this have happened whilst repairing a puncture/replacing a tyre?".

Go down and see what they say.

The wheel man · « **Reply #3 on:** April 13, 2009, 07:13:51 pm »

If you want to send pics of the marks i can give my " 3rd party visual inspection " its usually blindingly obvoius what damage a tyre fitter can cause and what is kerb damage. Working with wheels, i get to see lots of damaged alloys and have myself damaged alloys on a tyre machine. they will also know if they have damaged a wheel........ PM if you need any advise

Ben

VC · « **Reply #4 on:** April 13, 2009, 07:59:04 pm »

Quote from: The wheel man on April 13, 2009, 07:13:51 pm

If you want to send pics of the marks i can give my " 3rd party visual inspection " its usually blindingly obvoius what damage a tyre fitter can cause and what is kerb damage. Working with wheels, i get to see lots of damaged alloys and have myself damaged alloys on a tyre machine. they will also know if they have damaged a wheel........ PM if you need any advise

Ben

^^^ sounds like the answer you need

matsu · « **Reply #5 on:** April 14, 2009, 08:46:41 am »

thanks mate
i will def think bout that whilst at work today.
this is def the place to be!!
matsu

em2evol · « **Reply #6 on:** April 14, 2009, 12:27:19 pm »

This happened to me when I got 3 new tyres - they scratched every single wheel they changed a tyre on... I was going to go back and complain but I didn't think I had a leg to stand on seeing as I had no proof that the scrapes weren't there before... and I'm talking pretty noticable scrapes too... wishing I had now :-(((

The wheel man · « **Reply #7 on:** April 15, 2009, 12:25:07 pm »

Quote from: em2evol on April 14, 2009, 12:27:19 pm

This happened to me when I got 3 new tyres - they scratched every single wheel they changed a tyre on... I was going to go back and complain but I didn't think I had a leg to stand on seeing as I had no proof that the scrapes weren't there before... and I'm talking pretty noticable scrapes too... wishing I had now :-(((

I would always go back. the damaged to a wheel from a trye machine is completely different to what you would do on the road. You will damage a wheel deeper by hitting a kerb and it will more that likely be on the face edge. A tyre machine will be more like a scratch and in a place that could only be done when a tyre is fully deflated / off.