I phoned sky earlier as I was interested in upgrading my sky+ HD box to the new sky+ HD 1bt box, I had previously looked at the box info on their website, also I was wrongly under the impression it would cost me £49 for the box and £15 for delivery which I was happy to pay. After phoning them, I was told it would the price is £149 for the box as I am just upgrading the box and not taking out another viewing package or another multiroom. They said if I was a normal sky+ customer, the box would have been £49, had a discussion with them with me saying how can it be right charging me £100 more for a box that they are giving to customers on a lower package for a cheaper price, got told usual customer services drivel, sorry but we can't do anything about it.
Phoned my cousin who was also going to get the box and who has the same package as me and told him what had happened, he said I should ring them back and say I want to cancel my subscription, si I gave it a go and explained why I wanted to cancel to the customer services agent who sympathised but offered no help and then got put through to the cancellation department, I explained the situation again, let me see what I can do for you, got asked various questions about what age my children are, would I take out another multiroom subscription for my daughters room, would I upgrade my movie package for all movie channels, I said no way, I am willing to pay the £49 for the box but am not agreeing to pay a penny more on my subscription.
After a lot of humming and haaing, I got the box for £49 + delivery charge.
I find it bang out of order that they expect customers already on a sky+ HD package to pay £149 for the box but give it to customers on a lower package for a lot cheaper. I pay £88 a month for sky and don't expect them to take liberties. If anybody on a sky+ HD package is looking to get the new box, ring them up and threaten to leave and get it at the price they should be charging, as my cousin said, they will do anything to keep customers.
Rant over
