Just had the same problem, so I called the service manager and got told the following after he had investigated.
They used a Shell 10/40, as my Eddy is on TT sevice schedule, they told me this is what is recommended by the VW service manual.
I asked him why the car had LL3 on all previous services and he claimed this was just the other dealers profiteering by selling an expensive unnecessary LL3 grade oil.
He yold me he would quite happily show me the VW documentation that showed that they had used the correct oil pertaining to my chassis number. He told me that there were lots of speculation and opinion about what oils should be used for what purpose but they always stuck with VW recommendation.
Could someone please give me some actual reference to quote if indeed, as many of you have said, this is not the oil that VW stipulate must be used.
Thanks,
Paul