Has anyone tried this with Nottingham VW (we have two VW dealerships)?
My cousin ( @FaisalGti ) has just purchased a DSG GTI and one of the front wings has started to bubble. Is that enough to ask VW to repair/replace? Or do they actually need to see rust?
My wings seem ok (one was replaced a couple of years ago anyway), but my sills have started to rust. Would VW cover this also?
Any help would be appreciated. Is it best to email VW or call them? Not sure what to say or where to start from as afraid they might try to fob off and I'm not very persuading on the phone.
Had my o/s front wing done at Vertu Mansfield. The communication at the branch was shocking, but they did a good job on the repair which is the important part.
Definitely call them! I sent 2 emails and never got a reply. I was calling them before the bodyshop had their own receptionist, so either the phone rang out or I didn't get a reply to my voicemail. They have a receptionist now, so is much better apparently.
My wing was just bubbled. Its better like that rather than showing rust because they cannot claim 'external influence' to the damage if the paint is not broken.The wings are a known fault in the paint and prep work by VW, so they don't argue too much from what I heard and didn't on mine.
To be honest, the West Bridgford branch has been OK so far. They responded fairly quickly to my email and called us in. We went in the other day and they did their tests and took our details. They said they'd call us back if it is approved.
However, the chap did mention that they have loads of Golf's come in recently for the exact same issue and they are fully aware of it, so there is a waiting list.
We are prepared to wait, as they have seen it in the bubbling condition and took photos etc.
Sounds like West Bridgford are pretty good on comms, but like I said Mansfield are probably better now with the new body shop receptionist, I just caught them before they had that service available.
Waiting wise, I had mine accessed (examined, photos, etc), approved by VW and the work done within a month, so on that side I have no complaints about the Mansfield centre. Also, they don't bother repairing the rust, they just replace the whole wing.
