yea sorry mate every time i ring them they say they dont no what im talking about. then they put me through to the body shop department which dont help with anything.
when i rung the first two times they just said my cars to old and its only for 3 years from new
i only have a couple of dealers that are near me Dartford Bromley and fiveways. they told me they dont do body repairs
....Right! OK, let's see if we can help you get a result.
- The wings rust issue is recognised by VW UK. If you PM me your email I can send you a PDF about it.
- It is NOT an issue which is anything to do with the standard VW 3-year warranty on a new car. Don't let any VW dealer fob you off with that, although it's possible they are ignorant of the issue.
- Contact VW UK. I'll post the phone # when I find it (my existing 0800 # isn't in service) and POLITELY explain your difficulty in getting a VW dealer to inspect it for consideration for repair.
- Remember to stay calm and polite when communicating with VW - You will get more with honey than vinegar and it may not be the fault of the individual you are talking to.
- The VW dealer/bodyshop will need to measure the wings paint thickness to establish it hasn't already had repairs.
- Read back through this thread for more information. See Reply #323 for example.
- Keep us posted about your progress.
