Make a donation

Author Topic: Front wing rust warranty success!!  (Read 352789 times)

Offline Samu

  • Taking part
  • ***
  • Thank You
  • -Given: 2
  • -Receive: 0
  • Posts: 37
    • Email
Re: Front wing rust warranty success!!
« Reply #450 on: April 09, 2013, 02:22:35 pm »
Went to VW specialist cars in Aberdeen today, they looked over the car and have agreed to fit new wings and paint free of charge!  :drinking:

Offline RedRobin

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 380
  • -Receive: 442
  • Posts: 16627
  • BIALI Motorsport's Chief Horn Blower
Re: Front wing rust warranty success!!
« Reply #451 on: April 09, 2013, 02:38:16 pm »
.
If anyone needs a wings rust PDF, PM me with your email address rather than wait for me to revisit here and find your request. Thanks  :happy2:


On facebook: https://www.facebook.com/robin.procter.50

Throbbin' Red Mk5 GTI DSG with too many mods to list - Have Fun but Safe Journeys!

Offline Andygolf

  • Taking part
  • ***
  • Thank You
  • -Given: 3
  • -Receive: 0
  • Posts: 36
Re: Front wing rust warranty success!!
« Reply #452 on: April 09, 2013, 05:36:45 pm »
Went to VW specialist cars in Aberdeen today, they looked over the car and have agreed to fit new wings and paint free of charge!  :drinking:

Who did you deal with I will be going up with mine next week. Both wings will need replaced if you could PM me that would be great.
How long before they can do it?

Offline alfboden

  • Always Involved
  • ****
  • Thank You
  • -Given: 10
  • -Receive: 0
  • Posts: 116
Re: Front wing rust warranty success!!
« Reply #453 on: April 11, 2013, 03:54:27 pm »
So I got a call this morning from Murray VW Plymouth saying they will pay for both wings to be replaced, despite one side not showing any visible rust yet.
Result, booked in for Tuesday.

Black 5dr Edition 30 No. 1045

Offline Andygolf

  • Taking part
  • ***
  • Thank You
  • -Given: 3
  • -Receive: 0
  • Posts: 36
Re: Front wing rust warranty success!!
« Reply #454 on: April 11, 2013, 04:28:54 pm »
So I got a call this morning from Murray VW Plymouth saying they will pay for both wings to be replaced, despite one side not showing any visible rust yet.
Result, booked in for Tuesday.

Sounds like you got a good deal. Tommorow i will be going to see the dealer. as just picked my GTi last night  :grin: loving it.

Offline rjfroud

  • Can't Read PM's Yet!
  • *
  • Thank You
  • -Given: 1
  • -Receive: 0
  • Posts: 4
    • Email
Re: Front wing rust warranty success!!
« Reply #455 on: April 11, 2013, 05:36:36 pm »
Hi all.

Took mine to the dealer a couple of weeks back, they took pics and paint depth which checked out, and sent off the claim. Received a text today:

'We have now received authority to carry out replacement of the front wings on your VW Golf under warranty. Please call our Bodyshop to make a booking.'  :happy2:

It's going in next Wednesday and I will have the pleasures of a Polo courtesy car, at least it will make mine feel like a rocket when I get it back!

Black '06 GTI DSG

Offline Tom t

  • Can't Read PM's Yet!
  • *
  • Thank You
  • -Given: 1
  • -Receive: 0
  • Posts: 9
Re: Front wing rust warranty success!!
« Reply #456 on: April 11, 2013, 11:27:14 pm »
What is the rust PDF red robin? Don't have a clue how to pm lol. Not sure i I made enough posts yet etc. could you message me and maybe I'll be able to reply that's way. Thanks

Offline Ferrariflip

  • Can't Read PM's Yet!
  • *
  • Thank You
  • -Given: 1
  • -Receive: 0
  • Posts: 7
    • Email
Re: Front wing rust warranty success!!
« Reply #457 on: April 18, 2013, 08:40:29 pm »
Well, a lot has happened over the past couple of weeks, firstly VW agreed to replace both wings free of charge, as for the sills they said they would only pay 50% which would be a cost to me of £260. I phone the body shop in question and spoke to somebody who said that that figure isn't correct and I should only pay half of the £260. From that I phoned VW up again and they  said the person I spoke to shouldn't have said that but they will have to honour it. Thought I would stand firm and said that I wasn't going to accept anything other than It being done free of charge and asked for another opinion from another body shop which they accepted. The report from the second opinion was inconclusive on wether it was covered under the perforation warranty so they said the next step would be a full report which would cost VW £150. As this is more expensive than the cost we would get back from me they offered to carry out the repair on both sills FOC. Car has gone into the garage and I am waiting for a phone call to go and collect my car.

Moral of the story is that if you feel you are right stand firm and stick it out.

Offline RedRobin

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 380
  • -Receive: 442
  • Posts: 16627
  • BIALI Motorsport's Chief Horn Blower
Re: Front wing rust warranty success!!
« Reply #458 on: April 18, 2013, 09:58:36 pm »

What is the rust PDF red robin? Don't have a clue how to pm lol. Not sure i I made enough posts yet etc. could you message me and maybe I'll be able to reply that's way. Thanks


....When you have made 10 posts (you're now on 9) you'll be able to send me a Message (PM = Private Message) and give me your email address so I can email you the PDF which explains the rust issue.


On facebook: https://www.facebook.com/robin.procter.50

Throbbin' Red Mk5 GTI DSG with too many mods to list - Have Fun but Safe Journeys!

Offline gjseb16

  • Always Involved
  • ****
  • Thank You
  • -Given: 3
  • -Receive: 8
  • Posts: 359
    • Email
Re: Front wing rust warranty success!!
« Reply #459 on: April 18, 2013, 10:00:47 pm »
a up red robin could you email me pdf please gjseb79@aol.com thanks in advance gordon

Offline RedRobin

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 380
  • -Receive: 442
  • Posts: 16627
  • BIALI Motorsport's Chief Horn Blower
Re: Front wing rust warranty success!!
« Reply #460 on: April 18, 2013, 10:03:28 pm »
a up red robin could you email me pdf please gjseb79@aol.com thanks in advance gordon

....Done!  :happy2:


On facebook: https://www.facebook.com/robin.procter.50

Throbbin' Red Mk5 GTI DSG with too many mods to list - Have Fun but Safe Journeys!

Offline driver rider

  • Always Involved
  • ****
  • Thank You
  • -Given: 18
  • -Receive: 10
  • Posts: 423
Re: Front wing rust warranty success!!
« Reply #461 on: April 19, 2013, 10:59:34 am »
So got my car booked in for Wednesday. They took a day to get back to me! They're only doing the one wing :-( as the other has no rust.  I get the pleasure of a fox courtesy car.  Anyone else get a better courtesy car is it worth throwing my weight around to get something a little nicer.
3 Door GTI Black, Cruise Control, DSG, Factory Tints, Folding Mirrors, Heated Seats, Highline Display, Leather, Monza II's, MFSW, Parking Sensors, Puddle Lights,  Xenons,

To be fitted....Bluetooth,DVB-T, MDI, RNS510, Stage one (opinions much appreciated)

Offline homesqueeze

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 32
  • -Receive: 42
  • Posts: 981
  • Got another Golf!
Re: Front wing rust warranty success!!
« Reply #462 on: April 19, 2013, 06:34:40 pm »
So got my car booked in for Wednesday. They took a day to get back to me! They're only doing the one wing :-( as the other has no rust.  I get the pleasure of a fox courtesy car.  Anyone else get a better courtesy car is it worth throwing my weight around to get something a little nicer.

I got a nice Mercedes courtesy car! Just luck of the draw though really depending on where you get it done. From what others have said though, you should just be glad if it's free, some people have had to pay daily insurance for their loan cars!!
'16 MK7 Golf 1.4TSI Match Edition

Offline peeliewally

  • Taking part
  • ***
  • Thank You
  • -Given: 0
  • -Receive: 0
  • Posts: 27
    • Email
Re: Front wing rust warranty success!!
« Reply #463 on: April 23, 2013, 02:06:08 pm »
and so my story continues......I visited the VW dealer, had my paint depth measured and was quoted over £1000 to have the rust bubbles sorted on my rear driver side quarter panel & sills. This they explained was including a 50% good will gesture from VW. At this point I had only owned the car for two weeks, not having spotted the rust bubbles when I originally viewed the car.
Not happy, I contacted VW executive management in London and explained the situation. They were most surprised that a VW dealer had actually sold me a car with rust on it in the first place so they said they would take it up with the dealer and phone me the following day.
As they said, they called the next day, went through my buying process / who did I deal with / what did he / she say? etc and again said they would speak to the dealer. That same afternoon I got a call from the VW dealer general manager asking me to bring my car back for an inspection which I did the next day. He had a look at it and I pointed out all the flaws I had spotted then said he would call me the next day. He called the next day offering to fix it for free and that he was arranging a courtesy car for me. Thank you Volkswagen.

Offline homesqueeze

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 32
  • -Receive: 42
  • Posts: 981
  • Got another Golf!
Re: Front wing rust warranty success!!
« Reply #464 on: April 23, 2013, 07:46:31 pm »
and so my story continues......I visited the VW dealer, had my paint depth measured and was quoted over £1000 to have the rust bubbles sorted on my rear driver side quarter panel & sills. This they explained was including a 50% good will gesture from VW. At this point I had only owned the car for two weeks, not having spotted the rust bubbles when I originally viewed the car.
Not happy, I contacted VW executive management in London and explained the situation. They were most surprised that a VW dealer had actually sold me a car with rust on it in the first place so they said they would take it up with the dealer and phone me the following day.
As they said, they called the next day, went through my buying process / who did I deal with / what did he / she say? etc and again said they would speak to the dealer. That same afternoon I got a call from the VW dealer general manager asking me to bring my car back for an inspection which I did the next day. He had a look at it and I pointed out all the flaws I had spotted then said he would call me the next day. He called the next day offering to fix it for free and that he was arranging a courtesy car for me. Thank you Volkswagen.

Well done! It's good to hear of a positive result. It's always worth pursuing them!  :happy2:
'16 MK7 Golf 1.4TSI Match Edition