Nope didn't phone.
Originally I went down in July and the guy said let the rust get worse and come back in October time because he had heard that they were going to start paying everyone 100% of the cost.
I thought he was fobbing me off so I thought I'd give him the benefit of the doubt and I took it back the other week. He told me they are now paying 100% of the warranty! So I don't know why you have been offered 50% as its across the board and not just at certain branches!
I called back the other day to find out if they had a date for the car to go in and he said not yet but the claim had gone through absolutely fine!
The only thing I'm a bit worried about is he told me as its done under warranty, vw only use 3 different shades of red paint and they will just pick the nearest colour to mine! I really hope it doesn't look too different as I won't be happy if it stands out like a sore thumb! He said all they do it spray the wings and that's that. No blending as its being done under warranty.
