No power after getting a full service.

[Padraig]

UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

[chowgar]

Had the same thing with a loose hose.... hope its all sorted mate...

[Hedge]

Padraig do you have Liam Neesons phone number?

Maybe he could speak with the guys at your dealer. 

[jon-tfsi]

It all seems a bit shady with the service manager saying 'the turbo 'might' go.. Why would he say that? He's planting a seed.

Hit the nail on the head there mate. planting a 1250 Euro seed

This is scandalous  

[Statller-Stevo]

UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then

[andygo]

It looks like the shady dealer is blaming a "glued up pipe" that has mysteriously broken. I bet the dodgy beggars broke the pipe when they took the top engine mount off to do the Cambelt. And then glued it up to get rid of you for a few days..

But they have dropped themselves in it big time by saying your turbo 'might' go.

And if they were servicing the car, ,why didn't they notice the pipe had been glued up. I'd be down there to look at this pipe. I bet its got shiny new glue on itI'm not totally au fait with the plumbing, but I bet it's one that should have been removed/ loosened when the work was being done.

Someone with a more detailed knowledge of the procedures will be able to help you here.I would just turn up at the garage unannounced to look at the bits.

Good luck!

[Padraig]

UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then

Should i pay for this repair?

[PDT]

I would be getting my car out of there ASAP, paying for anything from them would be the last thing on my mind. I would also be getting the work they have done inspected by a 3rd party.

[Statller-Stevo]

UPDATE:

Yesterday when he told me that it was the turbo, i asked was he sure, he said, "i guarantee you 100% its the turbo"

He the said because i had just spent a lot of money on the service, he offered me a deal, 10% off the price of the part and 50% off the labour which = 1250euro

I rang another VW dealer this morning, to replace the turbo he quoted me 1100euro. some deal my guy was doing,

I rang a VW specialist up the country, said he has worked on over 50 MK5 GTI and has never replaced a turbo, unless the customer was upgrading or something,

He recommended  that i take the car from them and to get a second opinion as to what the problem is,

So then i rang my VW dealer, said i wanted to take my car away and i would be back in a week or two,

He said, oh they have your car up on the lift and they have started work on it and in doing so they have just noticed that one of the two pipes going into the back of the turbo is broke off, he then said, the pipe is broken and some guy had it just glued back on and now its just broke off, he also said he would be very very confident that this is the problem and it is "not" the turbo,

So yesterday he guarantees 100% that its the turbo, and this morning at 10am they had it ripped up to find this broken pipe,

What do you guys think of this now?

Thanks again.

Ahh they broke the N75 valve then when they did the belt! Rough buggers eh?
Glad it all worked out then

Should i pay for this repair?

Nope!!

[stealthwolf]

Tell them you've lost confidence in them and that the car will be inspected by a third party then see how they react.

[ianv5]

Think you need to contact VW HQ asap and get this sorted.
 
This dealer sounds totally incompetent and should be reported immediately!

[andy1979uk]

Funny how people often insist on a full VW service history. I would say a local garage takes far more care over your care as their reputation is important.

[Padraig]

Funny how people often insist on a full VW service history. I would say a local garage takes far more care over your care as their reputation is important.

I agree,

Anyway, today i went to pick up my car, Service manager told me it was some valve to the turbo that was broke, i asked was it the N75 valve, he didn't know, but part and labor = €120.

So it was then i made my points, My car came in perfect,   drove out a mess,   mechanic drove it after the service, noticed something was wrong but still sent it back to me and just blamed the turbo,   i said something happened that car during the service or during the timing belt,   I said I'm sure you would be thinking the very same thing if it was your car,  and i said it was not service you'd expect from a main VW dealer,

He didn't agree nor did he disagree with me, he just went along with what i was saying,

Without asking, he took the labor from the price, said if i pay for the part id get a guarantee,

So i payed him €29 for the part,  just happy and relieved to get my car back to the way it was.

[ianv5]

Still think you should contact VW head office!

By removing labour cost he pretty much is admitting liability, he should also not of charged you for the part if it was me.

Parts are quaranteed anyway.

What if this was to happen to someone else that would believe anything the garage said (it probably has).

My two pennyworth anyway.

[x21ekx]

Ain't bring funny dude but there's NO WAY I'd o paid a penny the service manager is a joke as is the full out fit.id of had my car outta there faster than you can spit!
Get on the phone to HQ get ALL ya money back and never look twice at they place I'd of been fuming in fact I am just reading this 
Let us know how you get on