Todays the day, cars in with VW for DSG problems :(

[ConeKiller]

Just took my car to VW Sevenoaks to have the gearbox checked out. I have been speaking to VW UK and this is the first step in them hopefully agreeing to sort it out, getting the usual mechatronic issues :(

On the plus side, I have been given a 62 plate courtesy car with 20 miles on the clock!! The down side is its a basic polo  

Just waiting on the call from them!!

Anyone else have any experience with VW Sevenoaks with this kind of problem?

Cheers

[monte]

What issues did you have mate? Have you used VW for all your servicing? Hopefully they'll sort out the problems FOC 

Mine is out of warranty, and I didn't use VW for the last service.
(The price match promise for the 4th service was in no way a promise. They just flat refused to price match a nearby Independant VW specialist) 

So if I do have any DSG issues in the future I don't think they'll cover it. 

[ConeKiller]

The latest service wasnt with VW but they know and didnt seem to worry about it.
It has had the DSG oil service at the right time which I think matters more.

The problems ive had are the car hesitates before selecting a gear if you slow down and speed up again and when driving in 'D' the car seems to put itself in to 'N' and I have to turn the car off and on again! Also is quite rough when changing in to reverse :(



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[DSG-GTI]

Hi Bud, I was wondering how you got on with the DSG issue at the dealer today... any more news... How old is your car and mileage... Mine is booked in for its first DSG service on Saturday morning having now done 37500 miles and relieving me of £169.00

[ConeKiller]

Im still waiting :( been given the courtesy car for up to 3 days so I was a bit optimistic on getting a call today although they are only checking it at the moment!

My car had its dsg service at 39k, its on 58k now and its an 06 plate!

Will try to keep this updated if people are interested :)


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[DSG-GTI]

Certainly am... I believe that VW are doing some kind of god will warranty on the DSG control unit... other people may know more about it though... worth investigating m8.

[Frodo-anni]

My ED30 DSG has just had a new mechtronics unit under warranty. Oil & filter had been changed as required at 36k, now on 46k, didnt have any problems with them authorising the repair. Thank god i bought through a dealer!

The service desk guy, said that they on average change one dsg unit per week, as they are a known failure point!!

[Portent]

This is what worries me about DSG. I test drove a car with one and did like it. I can see it is the future and would loved to hjave bought it. But as I keep cars for a long time I think I would always be worried about a big bill around the corner. SO I held out for a manual.

I'm sure the situation isn't as risky as I perceive it to be but it was enough to put me off one for now.

[richtung]

I'm sure the situation isn't as risky as I perceive it to be but it was enough to put me off one for now.

To be fair, you will only hear (and remember) about peoples negative stories and experiences with DSG. Im willing to bet that there are thousands of drivers out there who are more than happy with DSG and have had no issues whatsoever.
Apart from a mechatronics unit replacement (under warranty) by the previous owner, my ED30 has been spot on 

Rich

[monte]

I'm sure the situation isn't as risky as I perceive it to be but it was enough to put me off one for now.

To be fair, you will only hear (and remember) about peoples negative stories and experiences with DSG. Im willing to bet that there are thousands of drivers out there who are more than happy with DSG and have had no issues whatsoever.
Apart from a mechatronics unit replacement (under warranty) by the previous owner, my ED30 has been spot on 

Rich

I agree Rich. Ive never had 1 problem with my DSG. 

[RedRobin]

To be fair, you will only hear (and remember) about peoples negative stories and experiences with DSG. Im willing to bet that there are thousands of drivers out there who are more than happy with DSG and have had no issues whatsoever.
Apart from a mechatronics unit replacement (under warranty) by the previous owner, my ED30 has been spot on 

Rich

I agree Rich. Ive never had 1 problem with my DSG. 

....Agreed x 2.

Now on 103k miles and only had one Mechatronics failure at ~6k miles, replaced under warranty. I wouldn't buy a car without DSG or its equivalent - Best of both worlds.

[Tamiyoman]

Agreed x 3, my DSG mechatronics was replaced by VW under warranty late september 2011 (and was given a 3 year warranty for it, runs out October 2014), not had ay issues myself in last 11 months 

[Ree]

Reading or the horror stories I steered away from the DSG, I didn't even test drive one, which was a mistake.

But for my next car, mk6 R hopefully in a couple of years it will be DSG !

[Frodo-anni]

The feedback from my dealer is that any of the changed units have not needed to be changed again or had any further issues. Look at the number of units sold, to how many issues there are, currently a back log on DSG ordered cars i believe.

We dont see many comments about how a manual box needs a new clutch if its abused or mapped etc... but im sure there are many!

[Portent]

It doesn't surprise me that units changed haven't, in general, had further issues because they will be newer. So either of the following is true:

1) New replacement units are just as likely - or just as unlikely - to fail compared to old units.
  - If this is true then we will see further issues as cars age and fall out of warranty.

2) New replacement units are less likely to fail compared to old units.
  - In which case something was wrong with earlier units and VW should recall them.

I do agree that you only hear of failures because a person is likely to complain about it and it doesn't mean there is actually a wider issue. It's also a fair comment that you tend not to hear about issues with manual gearboxes but they do of course happen. So the issue is probably one of perception rather than an actual problem. Although I do get the impression that a DSG failure is slightly more likely and usually more expensive than a manual failure.

I think it's quite safe to buy a newish car with one, if it will remain in warranty. It will be interesting to see what happens to DSG values as they get older and therefore move down to buyers with less money to maintain them. Because I sometimes keep my cars for a long time (current Golf for nearly 9 years) I had to assume that part of my ownership would be without a warranty and therefore the manual made more sense. However I suspect I will get a DSG on my next car once the technology has moved a little further forward and proved itself on older cars.