They're APR Rich, as Alex correctly said.
So reassuring to see the broken or faulty part thats been taken off and replaced, have it explained why its u/s by the person who worked on the car.
Main dealers are all front and coffee machines, expensively sealed floors and tyre dressing along with service manager's who in my recent experience are women, employed to flutter eyelashes and laugh at dreadful puns and extort even more money from the hapless souls who signed on the extended warranty dotted line.....
So far, so good!