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Author Topic: had a complaint at work today  (Read 3462 times)

Offline Andy

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had a complaint at work today
« on: October 26, 2012, 10:19:11 pm »
had a customer in today with a Bmw m5 that had a puncture on is rear tyre which was a 255-30-19 bridgestone run flat tyre on it..I explained to the customer i can fix the puncture but it will take longer than the normal 20 minutes or so as it is a run flat tyre as they are pigs to get of the rim and more importantly i didn't want to scratch is alloy..Got the job done in 30 minutes and got the customer to look at is alloy to show there was no damage to it-- i thought he was happy with the job but he complaint to my boss saying it took to long :fighting:

Offline Hedge

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Re: had a complaint at work today
« Reply #1 on: October 26, 2012, 10:22:25 pm »
We have a word for special folk like him.  :evilgrin:

Offline v2brett

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Re: had a complaint at work today
« Reply #2 on: October 26, 2012, 10:28:10 pm »
 :mad: no helping some people, send him down the road next time  :signLOL:

id have just been glad the tyre was repairable and you did a good job not damaging the wheel
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Offline Andy

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Re: had a complaint at work today
« Reply #3 on: October 26, 2012, 10:30:36 pm »
We have a word for special folk like him.  :evilgrin:
He got called a few when he left
:mad: no helping some people, send him down the road next time  :signLOL:

id have just been glad the tyre was repairable and you did a good job not damaging the wheel


i thought he would of been happy i didn't catch is alloy

Offline Tortaruga

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Re: had a complaint at work today
« Reply #4 on: October 26, 2012, 10:40:30 pm »
What a wankstain  :fighting:
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Offline MC71

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Re: had a complaint at work today
« Reply #5 on: October 26, 2012, 10:42:07 pm »
^^^^ sums it up!

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Offline Tfsi_Mike

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Re: had a complaint at work today
« Reply #6 on: October 26, 2012, 10:44:29 pm »

See You Next Tuesday  :fighting:

Offline Andy

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Re: had a complaint at work today
« Reply #7 on: October 26, 2012, 10:45:38 pm »
20 odd years of fitting tyres and get my first complaint --but at least i know the car left perfect which matters most to me :happy2:

Offline Shabba168

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Re: had a complaint at work today
« Reply #8 on: October 26, 2012, 11:04:23 pm »
Complain about 10mins  :laugh: try 10mm drill bit through sidewall next time

Offline winrya

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Re: had a complaint at work today
« Reply #9 on: October 26, 2012, 11:10:41 pm »
20 odd years of fitting tyres and get my first complaint --but at least i know the car left perfect which matters most to me :happy2:

Where are you based? Sound like the type of person i want doing my tyres

Offline Andy

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Re: had a complaint at work today
« Reply #10 on: October 26, 2012, 11:15:52 pm »
Richmond --North yorkshire

Offline winrya

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Re: had a complaint at work today
« Reply #11 on: October 26, 2012, 11:21:53 pm »
Richmond --North yorkshire

200 miles:( so is it possible to remove a tyre without touching the face of the wheel. My fitter says not so had to cover face with a cloth and tape up edge last time to protect it. Dreading next tyre change

Offline PND

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Re: had a complaint at work today
« Reply #12 on: October 26, 2012, 11:26:39 pm »
Andy, just be thankful that you're not like him!  The attitude of some people makes me  :sick:  You can go home knowing you've done a decent job, he can go home thinking that he's the clever one. :stupid:

Keep up the good work!  :happy2:

Offline Andy

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Re: had a complaint at work today
« Reply #13 on: October 26, 2012, 11:30:38 pm »
Richmond --North yorkshire

200 miles:( so is it possible to remove a tyre without touching the face of the wheel. My fitter says not so had to cover face with a cloth and tape up edge last time to protect it. Dreading next tyre change
it is possible yes but all depends on what tyre machine he is using--i use a hydraulic one where the arm doesn;t move

Offline Andy

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Re: had a complaint at work today
« Reply #14 on: October 26, 2012, 11:34:03 pm »
Andy, just be thankful that you're not like him!  The attitude of some people makes me  :sick:  You can go home knowing you've done a decent job, he can go home thinking that he's the clever one. :stupid:

Keep up the good work!  :happy2:
cheers mate--i am really really fussy with alloys--i treet every alloy as if it was on my car and take my time on them--even if it means 10 minutes longer