All Things Mk5 > APR Zone
2012 APR Remap Challenge is NOW!
yin:
--- Quote from: Hedge on November 07, 2012, 05:35:45 pm ---Probably got something to do with pulling out of the UK
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And leaving some of there customers with cars running like crap with the only thing they could offer was a link to the there website showing me how to log my car.
Tfsi_Mike:
--- Quote from: richwig83 on November 07, 2012, 05:30:51 pm ---
--- Quote from: Evan@APR on November 07, 2012, 05:25:51 pm ---
--- Quote from: gizmo68 on November 07, 2012, 05:05:43 pm ---Surely if they are that confident in their product then they should pick up any bill for getting your previous map put back on if you are not happy with theirs??
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I see what you're saying, but really the risk (if any) would be minimal--it's a shame to hear of all of these tuners charging to reinstall their maps on peoples' vehicles. That's never something we would do. If customers are strongly considering this option, then surely it's more than a cost comparison. Maybe they're bored, curious, or want to conduct their own tests before choosing. Nobody is forced to do anything here, but what offer is a simple path to see what it's like. Worst case you leave with an OEM map a free dynograph and the ability to say you've compared the software... and then have to grovel to get your current tuner to flash your car again
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APR should concentrate on gaining new custom by reputation and results... not trying to undercut all other companies with these stupid "amnesty" deals
If the software is that good then why is the proportion on APR customers on here (and many other forums) so low?
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Revo have offered the same Amnesties in the past.
Evan@APR:
--- Quote from: richwig83 on November 07, 2012, 05:30:51 pm ---
--- Quote from: Evan@APR on November 07, 2012, 05:25:51 pm ---
--- Quote from: gizmo68 on November 07, 2012, 05:05:43 pm ---Surely if they are that confident in their product then they should pick up any bill for getting your previous map put back on if you are not happy with theirs??
--- End quote ---
I see what you're saying, but really the risk (if any) would be minimal--it's a shame to hear of all of these tuners charging to reinstall their maps on peoples' vehicles. That's never something we would do. If customers are strongly considering this option, then surely it's more than a cost comparison. Maybe they're bored, curious, or want to conduct their own tests before choosing. Nobody is forced to do anything here, but what offer is a simple path to see what it's like. Worst case you leave with an OEM map a free dynograph and the ability to say you've compared the software... and then have to grovel to get your current tuner to flash your car again
--- End quote ---
APR should concentrate on gaining new custom by reputation and results... not trying to undercut all other companies with these stupid "amnesty" deals
If the software is that good then why is the proportion on APR customers on here (and many other forums) so low?
--- End quote ---
The software is good. But what incentive do you have as a customer to try APR? None. You're not going to wake up one morning and say, "hey I just might buy a full retail APR remap today, just to see what it's like!" I wouldn't do it and you wouldn't either :happy2: This is a simple offer for those curious about our software, but haven't particularly have any reason to try it. :)
To address a few of the other comments:
A. The Awesome switch has been discussed before, but I'll remind you that they tried Revo to see if they were able to provide a better product and support than us. Well, here we are, and Awesome are back with us :) Glad to have them on board.
B. We never pulled out of the UK, we maintained contact with our dealers and did everything we could to service them during the shock of the loss of their importer. As you can imagine, losing an importer and surviving a mass amnesty will certainly make a dent in your marketshare and presence in a nation. We've been here for a year so far and have been enjoying regrowing our brand and hope more people will join us for the ride!
C. Yin,I'm sorry you were left with little support at the time, but as I said, we're here now and happy to help you with any technical needs. Please email me at elight@goapr.com and I'll do everything I can to sort your APR products if you still have them.
rtechniki:
--- Quote from: DomT on November 07, 2012, 05:21:18 pm --- :popcornsoda: And I thought the challenge was going to be a dyno shootout - all cars from all mappers on the same RR in the same day..... Oh well :sad1:
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I am up for that one.... :innocent:
Keith@APR:
--- Quote from: gizmo68 on November 07, 2012, 04:52:24 pm ---
--- Quote from: richwig83 on November 07, 2012, 04:21:00 pm ---... and what happens if one is not happy with the software?
--- End quote ---
Then you need to go cap in hand to your original mapper and hope they don’t charge you too much for wanting to jump ship in the first place.
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Is that really how it works with other tuners? With APR, once you buy it, you own it and reflashes are already free regardless of who we are flashing over. Seems like a pretty poor customer service policy on their behalf to me.
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