All Things Mk5 > APR Zone
2012 APR Remap Challenge is NOW!
Keith@APR:
--- Quote from: yin on November 07, 2012, 05:54:56 pm ---
--- Quote from: Hedge on November 07, 2012, 05:35:45 pm ---Probably got something to do with pulling out of the UK
--- End quote ---
And leaving some of there customers with cars running like crap with the only thing they could offer was a link to the there website showing me how to log my car.
--- End quote ---
Unfortunately, yes. We can't do a whole lot based on feeling or just fault codes. To make a change, we have to have data. I'm very sorry you were left hanging but that is why we are here now so it won't ever happen to anyone again.
Hurdy:
I don't have APR software and have no allegiances to them, but I personally think this is a decent marketing idea. If other tuners took the same tack, customers would be tempted more to try other tuners. Keith is right, it isn't his fault that other tuners screw us customers whenever we have to have OUR maps re-flashed back on the car, it SHOULD be part of the service. I'm lucky enough to have a tuner who is very helpful, a lot of people aren't so lucky. :happy2:
yin:
--- Quote from: Keith@APR on November 07, 2012, 09:31:09 pm ---
--- Quote from: yin on November 07, 2012, 05:54:56 pm ---
--- Quote from: Hedge on November 07, 2012, 05:35:45 pm ---Probably got something to do with pulling out of the UK
--- End quote ---
And leaving some of there customers with cars running like crap with the only thing they could offer was a link to the there website showing me how to log my car.
--- End quote ---
Unfortunately, yes. We can't do a whole lot based on feeling or just fault codes. To make a change, we have to have data. I'm very sorry you were left hanging but that is why we are here now so it won't ever happen to anyone again.
--- End quote ---
Very difficult to log anything when cars stuck in limp mode when mapped and ok in stock and all Arin kept sending was the link to your website it was very helpful :sad1:
Keith@APR:
--- Quote from: yin on November 07, 2012, 09:38:31 pm ---
--- Quote from: Keith@APR on November 07, 2012, 09:31:09 pm ---
--- Quote from: yin on November 07, 2012, 05:54:56 pm ---
--- Quote from: Hedge on November 07, 2012, 05:35:45 pm ---Probably got something to do with pulling out of the UK
--- End quote ---
And leaving some of there customers with cars running like crap with the only thing they could offer was a link to the there website showing me how to log my car.
--- End quote ---
Unfortunately, yes. We can't do a whole lot based on feeling or just fault codes. To make a change, we have to have data. I'm very sorry you were left hanging but that is why we are here now so it won't ever happen to anyone again.
--- End quote ---
Very difficult to log anything when cars stuck in limp mode when mapped and ok in stock and all Arin kept sending was the link to your website it was very helpful :sad1:
--- End quote ---
Clearing the fault code will always remove limp mode until the problem happens again. Sounds like you needed a good dealer close by to offer support and that is another major reason why we are here, to develop a dealer network of customer friendly professionals.
Hedge:
--- Quote from: Keith@APR on November 07, 2012, 09:20:49 pm --- Now, we did kick some out around the same time, so maybe that's what you mean?
--- End quote ---
Yup, you binned my dealer/tuner of choice so I binned your software as the support was no longer there.
Had my dealer/tuner been allowed to continue as an APR dealer then I would still be an APR customer. Simples.
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