Make a donation
« previous next »
Pages: [1] 2   Go Down

Author Topic: Recieved a replacement polar fis box  (Read 2827 times)

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Recieved a replacement polar fis box
« on: December 11, 2012, 06:50:07 pm »
After the problems I had with my polar fis they have sent me a new box

It arrived today but I think that the circuit board is loose inside the unit

video

Would you accept this unit?

I don't think it would last long and would rattle whilst I'm driving
Logged

Offline fab5freddy

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 238
  • -Receive: 239
  • Posts: 2033
Re: Recieved a replacement polar fis box
« Reply #1 on: December 11, 2012, 07:18:14 pm »
No mate I would not accept that as a replacement.

I've been following your progress with this on the polar forum, as I have bought one of these 2 weeks ago also, but yet to fit

My unit certainly doesn't rattle like that  :surprised:

Surely they would have double checked this before sending this out, so might suggest it's been damaged in transit?
Logged

Offline Eddie-NL

  • Trader - 2014
  • Just look at my post count
  • *
  • Thank You
  • -Given: 0
  • -Receive: 298
  • Posts: 2639
    • Email
  • My Ride: http://www.mk5golfgti.co.uk/forum/index.php/topic,56721.0.html
Re: Recieved a replacement polar fis box
« Reply #2 on: December 11, 2012, 07:27:27 pm »
shake rattle and roll

Quality
Logged
Genuine VCDS VAG-COM HEX-USB + Genuine Vag Commander + Genuine VAG Tacho + Genuine VAG CAN PRO  + RNS Manager for Video in Motion and New Pin Code for RNS510


Cluster and Key coding

Location Great Yarmouth


Retrofits fitted by me see my members rides

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Re: Recieved a replacement polar fis box
« Reply #3 on: December 11, 2012, 07:30:51 pm »
They suggested that using cable ties in the car will make it secure.

It's not as if its a cheap £20 electronics box from china

I paid £220 for one

The first box immobilised my car at one point, would be a nightmare if this box broke whilst driving and having to unplug it at the side of the road in the dark
Logged

Offline Andy

  • Admin
  • Just look at my post count
  • *
  • Thank You
  • -Given: 39
  • -Receive: 443
  • Posts: 10935
    • Email
Re: Recieved a replacement polar fis box
« Reply #4 on: December 11, 2012, 07:52:37 pm »
i would get in contact with them for a replacement
Logged

Offline Matto

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 24
  • -Receive: 116
  • Posts: 1894
  • My Ride: http://www.mk5golfgti.co.uk/forum/index.php/topic,37071.0.html
Re: Recieved a replacement polar fis box
« Reply #5 on: December 11, 2012, 11:00:09 pm »
Mine rattles and never had any issues.
Logged

Offline chrisr763

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 0
  • -Receive: 62
  • Posts: 1777
    • Email
Re: Recieved a replacement polar fis box
« Reply #6 on: December 11, 2012, 11:03:12 pm »
Quote from: Matto on December 11, 2012, 11:00:09 pm
Mine rattles and never had any issues.

 :rolleye: Thats not the awnser he was lookign for  :grin:
Logged

Offline Andy

  • Admin
  • Just look at my post count
  • *
  • Thank You
  • -Given: 39
  • -Receive: 443
  • Posts: 10935
    • Email
Re: Recieved a replacement polar fis box
« Reply #7 on: December 11, 2012, 11:11:27 pm »
Quote from: chrisr763 on December 11, 2012, 11:03:12 pm
Quote from: Matto on December 11, 2012, 11:00:09 pm
Mine rattles and never had any issues.

 :rolleye: Thats not the awnser he was lookign for  :grin:
:signLOL:
Logged

Offline Matto

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 24
  • -Receive: 116
  • Posts: 1894
  • My Ride: http://www.mk5golfgti.co.uk/forum/index.php/topic,37071.0.html
Re: Recieved a replacement polar fis box
« Reply #8 on: December 11, 2012, 11:16:36 pm »
 :signLOL:

I had mine apart to see what it was and it is just the loose fit of the PCB inside the case. Mine was a second hand silver version though and the tamper seal had already been broken.
Logged

Offline Kemnaychris

  • Always Involved
  • ****
  • Thank You
  • -Given: 0
  • -Receive: 1
  • Posts: 122
Re: Recieved a replacement polar fis box
« Reply #9 on: December 12, 2012, 12:30:01 am »
Ur having no luck at all lad get them told ;)
Logged
2005 blue gray 140 gt tdi

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Re: Recieved a replacement polar fis box
« Reply #10 on: December 12, 2012, 02:26:24 am »
I have had this reply on auto polars forum


 Originally Posted by Baz300 
Just had another look its not the connector that is loose as both connectors (car and USB move)
It's as if the circuit board is not secure Inside the polar unit

Why you say box is not secure inside the polarFIS unit ?
Please, let will post with sense, there is not exists any problem with this, board never will be damaged.

With best regards,
Logged

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Re: Recieved a replacement polar fis box
« Reply #11 on: December 12, 2012, 02:37:34 am »
Quote from: Matto on December 11, 2012, 11:16:36 pm
:signLOL:

I had mine apart to see what it was and it is just the loose fit of the PCB inside the case. Mine was a second hand silver version though and the tamper seal had already been broken.

I would like to open the box and see what's wrong but they will blame me for the board being loose if I did.

If I do not get offered another replacement I will be asking for a refund or requesting a chargeback from my credit card if a refund is not offered.

I would of thought that they would of personally checked this box as the original one I received was faulty, the second box was well packaged inside a box, the first unit I received was just Inside a Jiffy bag and does not make any noises when shacking

They say that there is a small number of defective boxes of the new black polar units but the fact that I have now received 2 boxes that have a fault and another member on here is having problems too makes me think it is more than a small amount that is faulty 
Logged

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Re: Recieved a replacement polar fis box
« Reply #12 on: December 12, 2012, 05:33:51 pm »
They are still saying that the box is not faulty and the loose circuit board is normal and locked the thread

Anyone considering buying a polar fis box look here
http://www.auto-polar.com/forum/showthread.php?559-Mk5-golf-(red-dot)-airbag-warning-after-installing-polar-fis-(ANSWERED)/page3

Awesome customer service
Logged

Offline JoeDarKa

  • Just look at my post count
  • ******
  • Thank You
  • -Given: 57
  • -Receive: 73
  • Posts: 3188
Re: Recieved a replacement polar fis box
« Reply #13 on: December 12, 2012, 05:49:15 pm »
Thats very nice of them to close your thread. I wouldnt be happy to be told to open it and put some silicon on it!
Logged


GT Sport - Reflex Silver 2.0 TDI My Build

Offline Baz300

  • Won't Shut up.
  • *****
  • Thank You
  • -Given: 9
  • -Receive: 26
  • Posts: 707
    • Email
Re: Recieved a replacement polar fis box
« Reply #14 on: December 12, 2012, 05:52:02 pm »
She sent me a PM too saying that they would not refund me either as the box is not faulty
Logged
Pages: [1] 2   Go Up
« previous next »