I didn't bother putting it on here before now but I've recently had a bad experience with them too.Rang to get prices for big brake kits etc and I rang them on Black Friday around dinner time, they asked if they could ring me back with a price when Tarox got back to them and said it'd only be 10mins. After 2 calls to them that afternoon for updates, one the following day and then once on their status on Facebook I still got nowhere and told excuses after excuses. After a few days I sent a message to their inbox on Facebook and Mark the Director got back to me and assured me it would be chased up that evening, I presumed he meant the following day so left it 24 hrs and still had nothing. I then went on a training course for a week, contacted them again and they had forgotten what I'd even asked for by this point so I said I'm fed up of chasing them up constantly and that I wanted to leave it now. After Mark practically begged me to give them a chance to redeem themselves I gave in and the next day at 10am I got a phone call off the sales manager with prices to everything I asked for and they e en sent everything to me in an email 30 mins later as requested.Ok service in the end but I wouldn't expect anything less and won't be using them again due to me constantly chasing them up and getting excuses but nothing done, even all the way up to the top of the ladder.I do also think maybe they had just given me excuses when I bought and had everything fitted for stage one on my ED30 and WALK too. Got given a quote but when I came to pay it was £000's more than quotes, I was then told that they hadn't included VAT in the quote, fair enough I suppose but only if they'd told me it was plus VAT. I then had faults with it for the following 6 weeks and they couldn't figure it out but swore blind it had nothing to do with the map even though it only started happening when that had been done.I just need to find myself a new local tuner near Warrington/Wigan/Manchester area really. If anyone has any suggestions then please PM me :)
They told me that when they make a sale and the item IS NOT IN STOCK they will NOT order the item from their supplier until they have a minimum amount of orders for that particular supplier,,, ie,,, they need something like 50 items before they put their order in,,,,, WTF.
Quote from: scottm72 on December 13, 2012, 12:50:43 amThey told me that when they make a sale and the item IS NOT IN STOCK they will NOT order the item from their supplier until they have a minimum amount of orders for that particular supplier,,, ie,,, they need something like 50 items before they put their order in,,,,, WTF.If this is true, and I tend to believe it is; it's a hideous way of conducting an online business.Re: The stock control on Magento, check the extensions lib, iirc there's quite a few fully featured ones for around £600. A full integration for something like Awesome could topple into the thousands quite easily though.Having said that, Awesome are putting products up as in-stock when they know full well they don't have any... which kind of makes the whole thing a farce. Employing this method of commerce may get you a few suckers (me) buying some more products, but your going to make them p!ssed, never to return.Is someone at Awesome trying to fook up their company?
been speaking to awesomeallan I think his name is and he is going to look into these issues for us and apologises for any inconvenience.I will let you guys know what the general outcome is with regards to awesomes stock, or lack of sometimes
