Pissed with my Bilstein PSS9's

[GLIDN]

So mk5 people,

I thought I would share the "reliability and safety" Bilstein have portrait on us over all these years.

Suspension has travelled less then 30000km's I'm sure of it. As all labels etc are all still intact and un damaged.
So it could be less than that distance even.

Over here in NZ, the official Bilstein agents basically don't want to know anything or help.
I did not buy these brand new, just incase you are wondering.

The distributors "apparently" cannot provide replacement parts. Not so much as a good will gesture either.
Instead they are giving me the run around, So I can go get custom springs made.

Thankfully we were traveling less than 25km's when this happened.

Been using Bilstein suspension for almost 12 years now exclusively, now I feel I should look at a different brand all together.

If anyone know or has any contacts with Bilstein and would be willing to help that would be great.
Otherwise, what other brand suspension would people recommend for an MK5 GTI DSG?

Now for the photo's.

[berg]

  

[chrisr763]

Holy cow! How did that happen  I'm glad your okay and it happened at low speed!  Hope you get something sorted with blistein! 

[GLIDN]

Thanks guys,

I'm getting the run around from Bilstein here in NZ,
I have to resort at this stage to get "custom" springs made.

You can clearly see this is a manufacturing fault, COILS don't just randomly snap in 2.

I will wait to hear what they say, I have also posted this on Bilstein's Facebook wall. Hopefully I will receive some help in this.

[MattR32T]

1st time I've heard of a problem with bilsteins  tbh very rare. As has been said lucky it happened at low speed. Hope you get it sorted out. I've always run KWs with no probs

[GNJ_Motorsport]

Would you like me to speak to Bilstein over here and see if we can get you some springs sent over? Postage shouldn't be too much on 2 springs.

[GLIDN]

Would you like me to speak to Bilstein over here and see if we can get you some springs sent over? Postage shouldn't be too much on 2 springs.

If you are able to assist, that would be great. PM with shock body part numbers on their way.

[MAT ED30]

I had a spring snap on the front of my kw v3 it happens so just replace with new

[GLIDN]

I had a spring snap on the front of my kw v3 it happens so just replace with new

yeah understandeably so, This issue I have however is the NZ channel are too lazy to find replacement parts, instead want me to get custom made units,
I would have gone for PSS10 or KWClubsport if I wanted a Custom version.

[Polo6n1600i]

I had a spring snap on the Bilstein kit on my fabia - failed its MOT because of it - never even knew until then!

[gobbleplease]

To be fair springs do snap mate, and you have bought them second hand so who knows how hard the car has been driven with these on previously. It's no good though them not helping you out with replacement springs but if i was you and if they did replace them i would expect to pay. personally I'd still be using bilstein even if this happened to me, I still think they make the best suspension set ups.

[rich83]

I had a spring snap on the front of my kw v3 it happens so just replace with new

It shouldnt happen.... at all.... never mind on expensive KW V3

[GLIDN]

Managed to get springs part numbers
E4-FD1-Y704A0

Well to update, bilstein in the USA where really helpful and trying to resolve the problem.
The minute I told them the came with the car I bought a while ago, they have literally fell off the face off the earth.

I'm not expecting Bilstein to replace it for free, but the issue I really have is the NZ distributors.
Even being able to provide them part numbers, they are not even interested.

Gobbleplease - if I keep getting useless local support, I simply will not go with a specific brand. Unless its international support only etc. that would still apply.

[GNJ_Motorsport]

Managed to get springs part numbers
E4-FD1-Y704A0

Well to update, bilstein in the USA where really helpful and trying to resolve the problem.
The minute I told them the came with the car I bought a while ago, they have literally fell off the face off the earth.

I'm not expecting Bilstein to replace it for free, but the issue I really have is the NZ distributors.
Even being able to provide them part numbers, they are not even interested.

Gobbleplease - if I keep getting useless local support, I simply will not go with a specific brand. Unless its international support only etc. that would still apply.

Sorry I missed your PM mate I have just fired an email off to our Bilstein supplier to see how much 2 new front springs would be. As soon as I know I will drop you a PM.

Hope you get this sorted either way ASAP.

[GLIDN]

Managed to get springs part numbers
E4-FD1-Y704A0

Well to update, bilstein in the USA where really helpful and trying to resolve the problem.
The minute I told them the came with the car I bought a while ago, they have literally fell off the face off the earth.

I'm not expecting Bilstein to replace it for free, but the issue I really have is the NZ distributors.
Even being able to provide them part numbers, they are not even interested.

Gobbleplease - if I keep getting useless local support, I simply will not go with a specific brand. Unless its international support only etc. that would still apply.

Sorry I missed your PM mate I have just fired an email off to our Bilstein supplier to see how much 2 new front springs would be. As soon as I know I will drop you a PM.

Hope you get this sorted either way ASAP.

Thanks for that.