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Author Topic: Audio menu gone  (Read 5887 times)

Offline Baz300

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Audio menu gone
« on: December 26, 2012, 12:32:04 pm »
Since installing a polar fis I have lost the audio menu in my highline display.

Polar suggested that I pull the fuse for my stereo to reset it, this brought back the audio menu for a day then it vanished again.

I have tried to reset the stereo by pulling the fuse, last time I left the fuse out for 12 hours and still no audio menu.

I do not have a polar fis Installed in my car any more but still no audio menu.

Auto polar deny that there box caused the issues and it is my fault for swapping can gateways!

Any suggestions to try and fix this? I have VCDS
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Offline skard

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Re: Audio menu gone
« Reply #1 on: December 26, 2012, 12:33:24 pm »
Have you reset the cluster by removing the fuse?
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Offline Eddie-NL

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Re: Audio menu gone
« Reply #2 on: December 26, 2012, 12:53:16 pm »
what radio have you got?

Absolute nonsense from polar about changing the gateway

when you scan the car do you get a fault in the gateway that it can't find the radio
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Offline Baz300

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Re: Audio menu gone
« Reply #3 on: December 26, 2012, 01:46:09 pm »
I have a RCD510

This is the fault codes

-------------------------------------------------------------------------------
Address 56: Radio (J0503)       Labels: 5M0-035-1xx-56.clb
   Part No SW: 3C8 035 195 A    HW: 3C8 035 195 A
   Component: Radio RCD510  040 0144 
   Revision: 00000001    Serial number: VWZ1Z3I5292946
   Coding: 0100040004
   Shop #: WSC 00020 790 00000
   VCID: 2643317E5174F3287B9

4 Faults Found:
00849 - S-contact at Ignition/Starter Switch (D)
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00100100
                    Fault Priority: 6
                    Fault Frequency: 4
                    Reset counter: 6
                    Mileage: 1048575 km
                    Time Indication: 0

00625 - Vehicle Speed Signal
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00100100
                    Fault Priority: 6
                    Fault Frequency: 2
                    Reset counter: 191
                    Mileage: 75225 km
                    Time Indication: 0
                    Date: 2000.00.00
                    Time: 19:19:10

01317 - Control Module in Instrument Cluster (J285)
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00100100
                    Fault Priority: 6
                    Fault Frequency: 5
                    Reset counter: 188
                    Mileage: 1048575 km
                    Time Indication: 0

01299 - Diagnostic Interface for Data Bus (J533)
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00100100
                    Fault Priority: 6
                    Fault Frequency: 5
                    Reset counter: 6
                    Mileage: 1048575 km
                   

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Offline Hedge

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Re: Audio menu gone
« Reply #4 on: December 26, 2012, 02:26:20 pm »
Is that all the codes?

Can you post the full scan?
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Offline Baz300

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Re: Audio menu gone
« Reply #5 on: December 26, 2012, 02:31:43 pm »
this is the last full scan I done

Thursday,06,December,2012,18:15:17:37886
VCDS Version: Release 11.11.4 (x64)
Data version: 20120807



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: 7N0
Scan: 01 03 08 09 15 16 17 19 25 42 44 46 47 52 56 75 77

VIN: WVWZZZ1KZ6W091997   Mileage: 75560km/46950miles

01-Engine -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
04-Steering Angle -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: Malfunction 0010
25-Immobilizer -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
47-Sound System -- Status: Cannot be reached 1100
52-Door Elect, Pass. -- Status: OK 0000
56-Radio -- Status: Sporadic communication error 1000
75-Telematics -- Status: OK 0000
77-Telephone -- Status: Sporadic communication error 1000
 
-------------------------------------------------------------------------------
Address 01: Engine        Labels: 06F-907-115-AXX.lbl
   Part No SW: 1K0 907 115 J    HW: 1K0 907 115 F
   Component: 2.0l R4/4V TFSI     0030 
   Revision: --H10---    Serial number: VWZ7Z0E2969947
   Coding: 0403000318070060
   Shop #: WSC 66565 257 00032
   VCID: 2D51CE52B482C070BA3

No fault code found.
Readiness: 0000 0101

-------------------------------------------------------------------------------
Address 03: ABS Brakes        Labels: 1K0-907-379-MK60-F.lbl
   Part No SW: 1K0 907 379 AA    HW: 1K0 907 379 AA
   Component: ESP FRONT MK60      0102 
   Revision: 00H13001   
   Coding: 0004738
   Shop #: WSC 01279 785 00200
   VCID: 71E91222683AE490DEB

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC        Labels: 1K0-907-044.lbl
   Part No: 1K0 907 044 BE
   Component: ClimatronicPQ35 090 0808 
   Shop #: WSC 00000 000 00000
   VCID: 6BD5004A4A160E40E47

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect.        Labels: 3C0-937-049-23-H.lbl
   Part No SW: 3C0 937 049 E    HW: 3C0 937 049 E
   Component: Bordnetz-SG     H37 1002 
   Revision: 00H37000    Serial number: 00000005174093
   Coding: E58D8F2700041800001400001400000000087F075C
   Shop #: WSC 00000 785 00200
   VCID: 2B55C04A8A96CE40A47

   Subsystem 1 - Part No: 1K2 955 119 C  Labels: 1KX-955-119.CLB
   Component: Wischer VW350  013  0402 
   Coding: 00065493
   Shop #: WSC 00000 

   Subsystem 2 - Part No: 1K0 955 559 T  Labels: 1K0-955-559-AF.CLB
   Component: RegenLichtSens 011  1110 
   Coding: 00207646
   Shop #: WSC 00000 

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags        Labels: 1K0-909-605.lbl
   Part No SW: 1K0 909 605 R    HW: 1K0 909 605 R
   Component: 38 AIRBAG VW8   018 2200 
   Revision: 02018000    Serial number: 0038MD02XAKP 
   Coding: 0013112
   Shop #: WSC 01269 785 00200
   VCID: 3B75F00A7AF65EC0347

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel        Labels: 1K0-953-549-MY8.lbl
   Part No SW: 1K0 953 549 AG    HW: 1K0 953 549 AG
   Component: J0527           634 0070 
   Coding: 0002002
   Shop #: WSC 01279 785 00200
   VCID: 77FD2C3A065EBAA010F

   Part No: XXXXXXXXXXX
   Component: E0221           007 0050

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments        Labels: 1K0-920-xxx-17.lbl
   Part No: 1K6 920 972 D
   Component: KOMBIINSTRUMENT VDD 4312 
   Coding: 0003403
   Shop #: WSC 00835 210 105516
   VCID: 3365D82A52A69680EC7

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533)       Labels: 7N0-907-530-V2.clb
   Part No SW: 7N0 907 530 C    HW: 1K0 907 951
   Component: J533  Gateway H37 0614 
   Revision:   H37       Serial number: 191210F2000283
   Coding: 350001
   Shop #: WSC 00152 210 91233
   VCID: 306FD72663B0AD98915

3 Faults Found:
00463 - Control Module for Digital Sound Package (J525)
            004 - No Signal/Communication
             Freeze Frame:
                    Fault Status: 01100100
                    Fault Priority: 2
                    Fault Frequency: 1
                    Reset counter: 155
                    Mileage: 75454 km
                    Time Indication: 0
                    Date: 2000.00.00
                    Time: 00:10:26

01304 - Radio
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00110100
                    Fault Priority: 2
                    Fault Frequency: 1
                    Reset counter: 197
                    Mileage: 75498 km
                    Time Indication: 0
                    Date: 2000.00.00
                    Time: 21:51:58

01303 - Telephone Transceiver (R36)
            004 - No Signal/Communication - Intermittent
             Freeze Frame:
                    Fault Status: 00110100
                    Fault Priority: 2
                    Fault Frequency: 1
                    Reset counter: 197
                    Mileage: 75498 km
                    Time Indication: 0
                    Date: 2000.00.00
                    Time: 21:51:57


-------------------------------------------------------------------------------
Address 25: Immobilizer        Labels: 1K0-920-xxx-25.clb
   Part No: 1K6 920 972 D
   Component: IMMO            VDD 4312 
   Shop #: WSC 00000 000 00000
   VCID: 3365D82A52A69680EC7

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver        Labels: 1K0-959-701-MAX2.lbl
   Part No: 1K0 959 701 L
   Component: Tuer-SG         024 2484 
   Coding: 0000566
   Shop #: WSC 01279 785 00200
   VCID: 377DEC3A46DE7AA0D0F

No fault code found.

-------------------------------------------------------------------------------
Address 44: Steering Assist        Labels: 1Kx-909-14x-44.clb
   Part No: 1K2 909 144 K
   Component: EPS_ZFLS Kl.5   D06 1701 
   Shop #: WSC 00000 000 00000
   VCID: 3467DB3657A891B8F5D

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv.        Labels: 1K0-959-433-MAX.clb
   Part No SW: 1K0 959 433 AQ    HW: 1K0 959 433 AQ
   Component: 02 KSG PQ35 G2  010 0101 
   Revision: 00010000    Serial number: 00000000000000
   Coding: 819002085103087F2D04840570085AC690A440
   Shop #: WSC 00000 785 00200
   VCID: 7F0DC41A2E6E82E058F

   Part No: 1K0 951 605 C
   Component: LIN BACKUP HORN H03 1301

   Part No: 1K0 907 719 C
   Component: Neigungssensor  005 0003

   Part No: 1K0 951 177 A
   Component: Innenraumueberw.005 0202

No fault code found.

-------------------------------------------------------------------------------
Address 47: Sound System
Cannot be reached

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass.        Labels: 1K0-959-702-MAX2.lbl
   Part No: 1K0 959 702 L
   Component: Tuer-SG         024 2484 
   Coding: 0000566
   Shop #: WSC 01279 785 00200
   VCID: 387FEF064BC075D8D95

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio (J0503)       Labels: 5M0-035-1xx-56.clb
   Part No SW: 3C8 035 195 A    HW: 3C8 035 195 A
   Component: Radio RCD510  040 0144 
   Revision: 00000001    Serial number: VWZ1Z3I5292946
   Coding: 0100040004
   Shop #: WSC 00020 790 00000
   VCID: 2643317E5174F3287B9

No fault code found.

-------------------------------------------------------------------------------
Address 75: Telematics
Cannot be reached

-------------------------------------------------------------------------------
Address 77: Telephone (J412)       Labels: 7P6-035-730.clb
   Part No SW: 5K0 035 730 D    HW: 5K0 035 730 D
   Component: TELEFON       H09 2902 
   Revision: 1B001001    Serial number: 00007661424856
   Coding: 0211000000010110
   Shop #: WSC 00152 210 91233
   ASAM Dataset: EV_UHVNA A01719
   ROD: EV_UHVNA_VW36.rod
   VCID: 2643317E5974F3287B9

No fault code found.

End   ---------------------------------------------------------------------

I have unchecked the sound pack from the can gateway as I though my car had the sound pack when I bought the new gateway
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Offline Baz300

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Re: Audio menu gone
« Reply #6 on: December 26, 2012, 02:34:48 pm »
The radio faults I posted first were what was caused when I installed the polar box but did not come back after removing them.
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Offline Eddie-NL

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Re: Audio menu gone
« Reply #7 on: December 26, 2012, 03:04:35 pm »
I take it the polar FIS has been removed now?

If it has take the 75 Telematics out of the coding in the gateway

Check your coding on the RCD510 to make sure the sound system is not coded

Clear all the faults either by using the clear all DTC or by going into each module
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Offline Baz300

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Re: Audio menu gone
« Reply #8 on: December 26, 2012, 03:13:38 pm »
Quote from: Eddie-NL on December 26, 2012, 03:04:35 pm
I take it the polar FIS has been removed now?

If it has take the 75 Telematics out of the coding in the gateway

Check your coding on the RCD510 to make sure the sound system is not coded

Clear all the faults either by using the clear all DTC or by going into each module

Yeah it has been removed,

I will try the above tomorrow  :happy2:
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Offline bacillus

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Re: Audio menu gone
« Reply #9 on: December 26, 2012, 06:06:22 pm »
Just thinking aloud but did you remove the polar cable as well?
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Offline Baz300

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Re: Audio menu gone
« Reply #10 on: December 26, 2012, 06:12:39 pm »
Yeah the cable has been removed too
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Offline Baz300

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Re: Audio menu gone
« Reply #11 on: December 28, 2012, 09:57:59 am »
I have unticked telematics from the can gateway.

All DTCs cleared and none are coming back up when I do a scan now but still no audio menu.

Would it be worth me trying the RCD300 that originally came with the car to see if the audio menu appears with that?

Does anyone know what fuses are for the instrument cluster? I don't have a manual for my car, its registerd January 2006.
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Offline bacillus

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Re: Audio menu gone
« Reply #12 on: December 28, 2012, 10:11:37 am »
Quote from: Baz300 on December 28, 2012, 09:57:59 am
I have unticked telematics from the can gateway.

All DTCs cleared and none are coming back up when I do a scan now but still no audio menu.

Would it be worth me trying the RCD300 that originally came with the car to see if the audio menu appears with that?

Does anyone know what fuses are for the instrument cluster? I don't have a manual for my car, its registerd January 2006.

Well your RCD510 is seen so I don't think swapping radios would help. I suspect your problem may lie with the gateway seeing the Radio:  No Signal/Communication - Intermittent fault

As for the instrument cluster fuse, I don't know but I'm pretty sure Eddie or kalu could help you out here.
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Offline Eddie-NL

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Re: Audio menu gone
« Reply #13 on: December 28, 2012, 10:50:25 am »
Quote from: bacillus on December 28, 2012, 10:11:37 am
Quote from: Baz300 on December 28, 2012, 09:57:59 am
I have unticked telematics from the can gateway.

All DTCs cleared and none are coming back up when I do a scan now but still no audio menu.

Would it be worth me trying the RCD300 that originally came with the car to see if the audio menu appears with that?

Does anyone know what fuses are for the instrument cluster? I don't have a manual for my car, its registerd January 2006.

Well your RCD510 is seen so I don't think swapping radios would help. I suspect your problem may lie with the gateway seeing the Radio:  No Signal/Communication - Intermittent fault

As for the instrument cluster fuse, I don't know but I'm pretty sure Eddie or kalu could help you out here.


Is that like how your gateway wouldn't see the RNS
As soon as I received the gateway back, I tested it on my indoor set-up and in my car and it was fine

The issue could be with the wiring or how the polar has done something to the instrument cluster
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Offline Baz300

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Re: Audio menu gone
« Reply #14 on: December 28, 2012, 11:03:54 am »
The gateway and stereo has been perfect from the day I installed Them, Everything worked as it should for months.

It was as soon as I installed a polar box that I started having issues.

I even tried the original gateway that came with the car and still don't get the audio menu so I don't think there is a problem with the gateway.

Despite what polar say I believe the polar fis has caused these issues I just don't understand how I am still having the problems with the polar box and wiring removed.

I have still not had any reply from auto polar about my problems after them coming on here last week and stating that they will still help me
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