*Rant Alert*
Just had a very interesting experience looking at a car at Junction 26 Cars Notts.............
Thought I'd share it with you guys as they have a few MK5's for sale. Now I had already done my homework on this place and lets just say some of the feedback/comments on the net are not overly satisfactory!
But as the car was exactly what I was looking for give or take a few minor options, I thought I would take a look as they were only an hour away.
Arrived and found the car which was inside (just as well today!). I'd taken my paint depth gauge so asked the first salesman if I was ok to use it on the car, to which he was happy. Then the salesman I had spoken to on the phone (Rash) bowls up and introduces himself. All ok so far. He then tells me to have a look round the car (already been there 10 mins so had done so already) and he'd be back.
The car is far from advertised. Both front and rear bumpers would require paintwork of some description, most if not all panels were either scratched or had parking dings (not a major problem for me). The windscreen was cracked, the front grill was broken with a piece missing, the interior trim was a little worn, as was the leather bolster, the off side rear carpet was damp and the car had an horrific damp smell inside. The rear boot carpet was mouldy and the spare wheel well was full of moisture (and did I mention the smell?)
Various pieces of trim were snapped an broken. The wheels had been given a fresh coat of Halfords Silver paint (inc the calipers!
). Now none of the above would scare me off as it's mostly rectifiable. He then eventually comes back with the paperwork (to then disappear again) and the service book is far from the ad either. Advertised as 'Full service history' but there is a huge three year gap when nothing was done between 2008 and 2011, let alone any mention of the DSG service!
At this point I go and find the 'salesman' only to be told by him that there is nothing they can do about the gaps in the service book as the admin guy is off until weds! I try to show him the issues I have found with the car but to say he is disinterested is putting it mildly! He then wonders off again! At this point the wife and kids have had enough so I go to give him the key to the car back, only for him to tell me he's 'nipping out' with another customer and will be back in ten minutes!
We exchange pleasantries and I leave! (well something like that!
).
As some of you know I happen to sell cars for a living and was totally flabbergasted at the lack of any care and attention, let alone customer service! Maybe I prep my cars to, to high a standard and give my customers too much time!!
So avoid at all costs!! For those interested, this is the car............. looks nice doesn't it!
http://autotrader.mobi/used-cars/advert/201212174643759/viewing-3/0?PHPSESSID=78u931kctpasbfgi08kg26pr93*Rant over*
