Bilstein, like KW, are proud of their products and care about customer service.
I can assure you that after my recent experience with KW customer service and equally as important the support they give their dealers is pretty piss poor.
Yeah I understand that Hedge,
my findings are as follows. They where to a degree willing to help from the US. Till they found out I was not the original owner of the kit.
Then local dealers could not order parts despite providing them the actual part numbers.
I dealt with GNJ motorsports (Which has been amazing to deal with tbh), had all my info required ordered and paid for within 3 hours of first email contact.
They then proceeded to wait 4-6 weeks for Bilstein to pull finger and send them the ordered parts. Once sent from GNJ I received in in less than 7 days.
So I'm going to have to say at this stage, Despite Bilsteins amazing suspension, there lack of support for the public or even there suppliers will cause them to dig their own graves.
I for one, will be passing on Bilstein, no idea what suspension I will move towards. But this was the last Bilstein product I buy new, second hand. Which really does not bode well for Bilstein.