Firstly apologies to the OP as this has gone off topic from his original question but I need to have my time on the soap box now.
Next point I also had an initial issue with my Milltek (marks in the chrome on the tailpipe when it was delivered) which from the comments from the supplying dealer was reluctantly dealt with by Milltek.
....It's no secret that I enjoy a very close relationship with Milltek and that I am consequently in a position to sometimes help members of this forum to solve problems.
Please understand that that ^ is my underlying intention - Nothing more and nothing less - I get a little tired of being accused of constantly defending Milltek (and other companies), especially by yourself and Top Cat, regardless of the circumstances. It's a pity IF you can't see that as a result of my position I try all I can to help this community in this respect.
When a person tries to contact a company IMHO they wish to speak/deal with the people who will be doing work/providing the service you are paying for, and while I am sure you intentions are nothing but honorable in trying to help fellow forum members/enthusiasts to me it has the opposite effect.
If you are always going to take the opinion that every company you have these direct relationships with is always right and that mine or other members issues are always explainable or the cause of the member (which is what I feel you are trying to suggest with me that I should have to chase them) then we are going to end up in disagreement again.
....Agreed, and poor customer service to a fellow forum member (and I like to think friend) is exactly why I bothered to offer to help (read my blue statement again please).
Illyun's reply #14 says it perfectly. And if I tell you that Milltek have had some serious server problems in recent months (emails lost etc), I expect you'll just accuse me of defending them. FFS, man, if you want to get results/responses, ditch your fancy expectations and communicate by every medium you can - Email, web, phone, visit on a show stand, it really doesn't matter two figs. The rest is up to you.
What part of expecting a reply to a message I have received a delivery confirmation too is a fancy expectation??
If a company isn't able to support a method of communication then it's very very simple, don't publicise it on your website in BIG BOLD characters.
I work very long hours and to me email is my preferred method of communications as it's accessible as and went it suits me, 99% of all companies I deal is started/controlled via email/internet comms and I don't have an issue with any of them.
[No hard feelings in this exchange btw]
Ditto