What a thread............. ok my 2ps worth.......
As some previous posts have stated I like them don’t contribute to the site on a level compared to Steve, RR, VC, Hurdy, TC etc (sorry if iv forgotten anyone obvious) purely as I don’t have the knowledge on tuning or the funds to be able to do them YET! However id say my knowledge has improved loads since I first joined and that is down to all of your posts, I for one enjoy readings RR reviews on products, I also think it’s a great thing for the forum to have a member who gets these “perks†so he can share with all of us, which he does! I also think he’s quite fair when it comes to not slating any other vendor.
Maybe he is
a little biased but if you had a good experience and a continued one of awesome products you may jump to there defense a bit. As long as he doesn’t slate other vendors products with out a true experience he’s only standing up for what he believes in.
The customer service OP is such an open ended discussion as peoples lives, demands, opinions are all different IMO. What i may deem acceptable maybe shocking or not acceptable in anothers eyes and vice versa.
Im quite a laid back guy, if I sent an email enquiring about a product it would be at the beginning of a thought/project so if it took 5 days to reply or even two weeks I would be ok with that as if I wanted an answer there and then I would have phoned them.
It’s a totally different matter though if there is a message saying we will reply with 48 hours, and they don’t for 2 weeks, that’s poor customer service. If I called and someone promised to call me back and didn’t, again this is poor customer service. They should also expect to loose custom and be slated because of this.
Companies struggle with growth and change, maybe this explains VWR, they should have waited until everything was set up before launching there product range.
As I said before though everyone’s expectations on time scales etc are going to be different, the end goal should be satisfaction whether you are spending £1 or £1,000,000.00
Just my 2ps worth
GROUP HUG