Ok, as most of you will have seen we have had some "discussions" on the site lately relating to customer service standards.
I firstly I wish to apologies for elements of my relies to previous threads that could have been seen to be on a personal level rather than the unbiased input that is required from a forum administrator.
I have purposely taken a bit of time out to clear my head and was hopeful that things would have settled down and the site could continue to run as well as it previously did.
It however appears that this isn't the case and that some people still have some grievances given comments posted in one of the related threads.
We have questioned ourselves over this and have conclued,
have we as a site admin/moderation team learnt from this experience, Yes. but do we feel we were wrong in our intentions on dealing with this situation 100% no.I want to take this opportunity to reiterate what this site is about and how the team involved in the site intend to run it.
This site's aim is to be a
community with the key objectives of providing a
free resource of useful information for it's members and other car enthusiasts while being easy to use and enjoyable to be part of the site.
As part of this we have actively chosen to not take on sponsorship or any form of financial support from
any commercial organisations (despite a lot of offers) and to start with funded the site ourselves and more recently from the very generous donations of our members
A key part of this decision is to allow the site to be free from all commercial ties and to allow us to choose when and where we get involved with companies where we can see a true benefit to the site and not just the companies getting some free advertising.
So when topics come up where any organisation is discussed we will always try to ensure this is fair and balanced, and if required we will question any member that may appear to be unnecessarily commenting on a thread/topic. This is to ensure the balance on the site is maintained for all parties, we will obviously not allow anything is that is blatantly false or incorrect that could damage a companies reputation.
As with everything on the site if you see a post you believe isn't balanced or fair to a company or individual please use the report to moderator function and one of the team will respond as soon as possible
We would also like to thank those who took time to send us their feedback (both the positive and negative) directly via email, PM’s and phone.
We will not be editing or moderating this thread any further and it will now once more be locked.
We sincerely hope everyone can move on from this situation and continue to help building the site in to the great community we strongly believe it can become.
Kind Regards,
Steve & The
Mk5GolfGTI.co.uk Team
