Customer Service, Relationships, and Expectations....

[RedRobin]

This Topic has no right or wrong answers and can rumble on for ever.Perhaps its best left for the O.P to close with his own thoughts and be locked down afterwards (again hopefully without upsetting anyone wanting to talk about customer service expectations.)

....I think it will rumble on to die its own natural death in due course without it being locked.

But I do think and hope that whether it's been interpreted as tiresome, brand-whoring, boring, personal, or provocative, etc, it has brought out a varied and very valid exchange of views and discussion relevant to our beloved GTI's.

[JPC]

Well, ive just read this all, without reading the other threads.


and its probably best if i stay out but...

I have noticed Robin does like to push home his positive experience. How you take that is up to the individual. I am realistic enough to believe not all suppliers are perfect.

Anyways...theres no point discussing my opinion because it seems there has been some resolve after tony_danza.

And im pleased to see robin has taken on board Mike's word.
Yes Robin can ram things home a bit...but he has taken on board what has been on this thread...and thats more than what can be said for most people on this earth.

Surely thats worth a lot right?

And we can move on with no love lost?

[SteveP]

....I think it will rumble on to die its own natural death in due course without it being locked.

But I do think and hope that whether it's been interpreted as tiresome, brand-whoring, boring, personal, or provocative, etc, it has brought out a varied and very valid exchange of views and discussion relevant to our beloved GTI's.

The thread will be removed later today as it isn't of any benefit to the site or current/potential future members.

[Deako]

Anyone new (to forums and the internet) reading in would think, "WTF", and "Isn't this a hostile place to be?".

I, on the other hand, are used to forum politics and tbqfh....DILLIGAF!!! 

[RedRobin]

....I think it will rumble on to die its own natural death in due course without it being locked.

But I do think and hope that whether it's been interpreted as tiresome, brand-whoring, boring, personal, or provocative, etc, it has brought out a varied and very valid exchange of views and discussion relevant to our beloved GTI's.

The thread will be removed later today as it isn't of any benefit to the site or current/potential future members.

.... Reading this caused me to laugh out loud - Literally!

So open discussion of customer service etc is of no benefit to this site's members?

I haven't seen any real hostility - Just a few feathers ruffled and almost everyone has been very well behaved in their use of language.

Byeeeeeeeeee!.................

[Edition30]

Its not that it isn't beneficial, its just not directly MK5 related. Maybe move to 'Random Chat'?

I'm not sticking up for RR but it's lame to delete it. Its a heated discussion, people have a difference of opinions and that keeps life interesting.

I'm not jumping on the band wagon and having a pop and also haven't noticed RR being a 'fan boy'


Now kiss and make up 

[SteveP]

^^^ If it was a discussion thread then it would remain, however to quote Robin's own words: -

....

Following discussion in a thread which became very off-topic, I thought it best to start a new topic (which will doubtless meander off-topic itself in the usual human way). It's a bit of a rant as well, and a few of you here may very well feel it's aimed at you.

Therefore it goes.

[RedRobin]

....

You're the 'boss', Steve. But is all "ranting", however mild as the rant factor in mine was (imo), banned on this site then?

Whatever my original words, and in spite of them, it surely has been a discussion which has interested quite a few people as evidenced by their posts. Agreed that some feel differently of course but such differences in opinions occur often and in many threads.

Are you big enough to reconsider?

I'll modify my original post if it helps.

[Boothy]

Unfortunately I haven't read the original thread that spawned this but I bet it made for interesting reading!

 Surely customer service, good or bad is relative to the individual experiencing it? So many factors can alter how a person perceives something so whats good for one might not be so good for the other.
 In my experience any company which deals with other people should always under promise and over deliver. If your told something will be sorted in 2 days and it takes a week you'd get upset. If you were told it would be sorted in a week and it took 2 days you'd be chuffed! If companies stuck by this far less people would be upset by poor service.

Without taking sides or sticking up for anyone/dissing anyone I agree it should be moved for the benefit of anyone who decides to join the site in the near future. There's some valid points in there but its all been tarnished by a few remarks/responses and for those people might I suggest Jermemy Kyle?

[RedRobin]

Unfortunately I haven't read the original thread that spawned this but I bet it made for interesting reading!

.... It possibly depends on your point of view

Without taking sides or sticking up for anyone/dissing anyone I agree it should be moved for the benefit of anyone who decides to join the site in the near future. There's some valid points in there but its all been tarnished by a few remarks/responses and for those people might I suggest Jermemy Kyle?

....If the big man reconsiders, it will need cleaning up with some of the posts removed of course.  



Btw, I think most people would prefer Kelly to Jeremy Kyle!

[Top Cat]

Tough job being a moderator isnt it.

Not at all Phil, on here its the easiest thing in the world. Granted trying to organize meets or tickets or answer lots of PM's can be a pain sometimes, but only because it distracts me from looking at great pictures of our beloved GTI 
I wouldn't swap it for the world. This thread has been the only real twist in getting on close to a year. To be honest we or i have made a mistake getting on the inside of disagreements or siding with a view point, when everything i learn't from the other place told me that you just cannot do that as a moderator, for that alone i apologize.
In my defense i am only human and when you get a bad taste in your mouth sometimes its a natural reaction to spit it out.
We spend a lot of time guiding this place in a direction that takes it away from this type of thread. And although its only one, and will be forgotten about soon enough it still makes me sad.
It 100 % confirms to me though that we are correct in keeping sponsors at bay, because as soon as it goes away from us lot and we get involved in supporting companies or championing our re-map providers or what ever then it just becomes messy.
My final say on the actual topic,    is that: Mike Tony danza's 2 separate posts from a individual point of view where spot on, and he put the words together perfectly. As individuals i hope we all form our own view point from this.
I certainly dont think the thread should be locked or moved by anyone. Maybe just a warning in the title that it makes for bloody painful reading, and you really wish you hadn't wasted 10 mins of your life in this way. 

[chungster]

so where's the thread that SteveP refers to?

Need to have a read!!!!  

[RedRobin]

This thread has been the only real twist in getting on close to a year. To be honest we or i have made a mistake getting on the inside of disagreements or siding with a view point, when everything i learn't from the other place told me that you just cannot do that as a moderator, for that alone i apologize.
In my defense i am only human and when you get a bad taste in your mouth sometimes its a natural reaction to spit it out.
We spend a lot of time guiding this place in a direction that takes it away from this type of thread. And although its only one, and will be forgotten about soon enough it still makes me sad.
It 100 % confirms to me though that we are correct in keeping sponsors at bay, because as soon as it goes away from us lot and we get involved in supporting companies or championing our re-map providers or what ever then it just becomes messy.
My final say on the actual topic,    is that: Mike Tony danza's 2 separate posts from a individual point of view where spot on, and he put the words together perfectly. As individuals i hope we all form our own view point from this.
I certainly dont think the thread should be locked or moved by anyone. Maybe just a warning in the title that it makes for bloody painful reading, and you really wish you hadn't wasted 10 mins of your life in this way.  

....Much Respect from me for your words above, TC!

I only need to ask you to try to understand that in my reporting/reviewing various products or services I am of course bound to allow my enthusiasm for them to come through. This shouldn't be a problem because people can and will make up their own minds.

I repeat that I do not have vested interests (as fortunately many people here realise).

As I've suggested earlier, if a Mod here wants to PM me, I can edit part of my OP and this thread can also be cleaned up (particularly in these later posts).

It's up to you guys.............

[tony_danza]

I wouldn't be sad to see this deleted - all it has been is a chance for spleens to be vented to a varying degree and to discuss what we already know.. that some places have worse customer service than we expect of them.

Instead of moaning about it on here, how about we talk to them direct and help them either move forward or confirm the fact they're not worth dealing with.

This is the kind of topic to be discussed in person, some things just don't work on forums as you can't read people and misinterpretation leads to farce.

Peace and love people, peace and love.

[DaveB@Vagbremtechnic]

Amen to that ^^^^. I say shoot it and put it out of its misery