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Author Topic: Customer Service, Relationships, and Expectations....  (Read 14484 times)

Offline illyun

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Re: Customer Service, Relationships, and Expectations....
« Reply #75 on: July 14, 2009, 08:18:33 pm »
My 2p worth... I still think Revo customer service was crap  :grin: :grin: :grin: :grin: :grin:


Offline RedRobin

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Re: Customer Service, Relationships, and Expectations....
« Reply #76 on: July 14, 2009, 08:42:47 pm »
^^^^

*cough*

And I still think that this thread was worthwhile - At the very least it tested the site's Moderators (although this was not the intention) and hopefully we have ALL learnt something by our various mistakes.

You can't please all the people all the time.

8)


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Offline Greeners

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Re: Customer Service, Relationships, and Expectations....
« Reply #77 on: July 14, 2009, 08:56:51 pm »
^^^^

*cough*

And I still think that this thread was worthwhile - At the very least it tested the site's Moderators (although this was not the intention) and hopefully we have ALL learnt something by our various mistakes.

You can't please all the people all the time.

8)

 :indifferent:

Not tested me for starters, have just chosen not to enter into what I see as a pointless debate. Life feels far to short for me to be worrying about such tedia!

As you were!  :rolleye:

Offline RedRobin

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Re: Customer Service, Relationships, and Expectations....
« Reply #78 on: July 14, 2009, 09:13:04 pm »

 :indifferent:

Not tested me for starters, have just chosen not to enter into what I see as a pointless debate. Life feels far to short for me to be worrying about such tedia!

As you were!  :rolleye:

....But this site is full of topics which are pointless - As is every car forum - Besides what's pointless to one person isn't to another.

Anyroadup.......... :indifferent:


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Offline Greeners

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Re: Customer Service, Relationships, and Expectations....
« Reply #79 on: July 14, 2009, 09:18:22 pm »

 :indifferent:

Not tested me for starters, have just chosen not to enter into what I see as a pointless debate. Life feels far to short for me to be worrying about such tedia!

As you were!  :rolleye:

....But this site is full of topics which are pointless - As is every car forum - Besides what's pointless to one person isn't to another.

Anyroadup.......... :indifferent:

99% of my posts could be conceived as pointless Robin, but I know when to call it a day!  :wink:

Offline RedRobin

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Re: Customer Service, Relationships, and Expectations....
« Reply #80 on: July 14, 2009, 09:30:21 pm »

99% of my posts could be conceived as pointless Robin, but I know when to call it a day!  :wink:


....That's something perhaps I should learn to do but it's not my nature! I tend to respond to what I read in other people's posts, especially if I'm challenged. But also in a sometimes vain attempt to help.


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Offline Greeners

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Re: Customer Service, Relationships, and Expectations....
« Reply #81 on: July 14, 2009, 09:31:15 pm »

99% of my posts could be conceived as pointless Robin, but I know when to call it a day!  :wink:


....That's something perhaps I should learn to do but it's not my nature! I tend to respond to what I read in other people's posts, especially if I'm challenged. But also in a sometimes vain attempt to help.

 :grouphug:

Offline VC

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Re: Customer Service, Relationships, and Expectations....
« Reply #82 on: July 14, 2009, 09:32:28 pm »
and on that note..........
 

?:wink:


Offline RedRobin

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Re: Customer Service, Relationships, and Expectations....
« Reply #83 on: July 14, 2009, 09:38:06 pm »
^^^^
:drinking: VC

Time for me to lock the thread 8)


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Offline andrewparker

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Re: Customer Service, Relationships, and Expectations....
« Reply #84 on: July 17, 2009, 09:03:38 am »
Haven't read much of this thread, but I dropped my GTi off at Richard Alexander in Huddersfield this morning and was greeted at my car by someone with an umbrella, who said "Good morning Mr Parker". I think that's pretty good!

Offline neg

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Re: Customer Service, Relationships, and Expectations....
« Reply #85 on: July 17, 2009, 11:38:49 am »
Did he then drive off in your car ...  hustle style  :laugh:

Offline SteveP

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Re: Customer Service, Relationships, and Expectations....
« Reply #86 on: July 17, 2009, 11:48:08 am »
Ok, as most of you will have seen we have had some "discussions" on the site lately relating to customer service standards.

I firstly I wish to apologies for elements of my relies to previous threads that could have been seen to be on a personal level rather than the unbiased input that is required from a forum administrator.

I have purposely taken a bit of time out to clear my head and was hopeful that things would have settled down and the site could continue to run as well as it previously did.

It however appears that this isn't the case and that some people still have some grievances given comments posted in one of the related threads.

We have questioned ourselves over this and have conclued, have we as a site admin/moderation team learnt from this experience, Yes. but do we feel we were wrong in our intentions on dealing with this situation 100% no.

I want to take this opportunity to reiterate what this site is about and how the team involved in the site intend to run it.

This site's aim is to be a community with the key objectives of providing a free resource of useful information for it's members and other car enthusiasts while being easy to use and enjoyable to be part of the site.

As part of this we have actively chosen to not take on sponsorship or any form of financial support from any commercial organisations (despite a lot of offers) and to start with funded the site ourselves and more recently from the very generous donations of our members  :happy2:

A key part of this decision is to allow the site to be free from all commercial ties and to allow us to choose when and where we get involved with companies where we can see a true benefit to the site and not just the companies getting some free advertising.

So when topics come up where any organisation is discussed we will always try to ensure this is fair and balanced, and if required we will question any member that may appear to be unnecessarily commenting on a thread/topic. This is to ensure the balance on the site is maintained for all parties, we will obviously not allow anything is that is blatantly false or incorrect that could damage a companies reputation.

As with everything on the site if you see a post you believe isn't balanced or fair to a company or individual please use the report to moderator function and one of the team will respond as soon as possible  :fighting2:

We would also like to thank those who took time to send us their feedback (both the positive and negative) directly via email, PM’s and phone.

We will not be editing or moderating this thread any further and it will now once more be locked.

We sincerely hope everyone can move on from this situation and continue to help building the site in to the great community we strongly believe it can become.

Kind Regards,

Steve & The Mk5GolfGTI.co.uk Team  :grouphug: