Hi all,
Update for you - went to spray shop yesterday and the guy was there luckily. He was quite reasonable when i said i wasn't happy with it, agreed it wasn't a quality job but claimed he keyed it, adhesion promoted and primed it first.
I gave him the options of redoing or money back and he said he'd re-do. Not what I wanted but i have to give him a chance.
Said I wanted it flatted right back to the plastic, keyed, adhesion promoter, primer, base, lacquer. And not just a touch up - the entire bumper. Seemed to agree.
Not to take it back off and se what happens eh!
Thanks for all the advice, really appreciate it :)