Im not taking my car there again. I have had to chase today to try and get an update. Piss poor in my opinion. I just feel like they are lying to me about it to delay doing the work.
Oh is that where it is.. yours got the DSG issues hasnt it? Seen it in another thread. Feel for you, dealers are idiots when they don't know whats actually wrong they just side track it, dunno why its not going to go away. Hope they pull there finger out and sort it soon for you.
Suppose i had good service as was just routine stop n go really nothign too bad. All be it tried to get me to have a new tyre as it had just gone down to 3mm :| lol.
I only dealt with the one girl, hailee i think her name was. She was helpful to be fair to her and she even found some petrol to put in courtesy car as i said i wouldnt be going near a petrol station.
I picked up the car today without them fixing the gearbox as that will need to be booked back in for.
However, they have completely f*cked up the car after supposedly repairing the other things.
The aircon no longer works, and it sounds like there is a grating noise coming out the air vents when its turned on. They must have disconnected air con pipes when the brake servo was done, but they obviously didnt check the aircon afterwards.
The wiring that they replaced going to the throttle body looks like it was done by a 5 year old. I could have done it better with my gas soldering iron. NOT to mention that if you touch the wiring, they short out and the engine tries to jump out of the engine bay. The engine then goes into limp mode and wont rev past 2k rpm again until the code is cleared.
After the door seal was replaced, they havent refitted the trims properly. Actually, it looks like the trims have been broken, so they will be replacing them too.
There is a massive clunking noise when i reverse off my drive. They would have had to drop the engine to replace the brake servo, so it just hasnt been done properly.
I think i got a trainee on my car to be honest. There were supposedly 2 master techs working on it.
Im supposed to be taking the car to Germany on Thursday, and to be honest, i dont even trust driving it down the road at the moment.
Jokers. Dont go to this dealership.
If its not sorted on Monday, then there will be a rant going into VW Customer Care.
IMG_2804 by
LukeDeakin, on Flickr
IMG_2803 by
LukeDeakin, on Flickr
IMG_2802 by
LukeDeakin, on Flickr
To be honest, Hayley has done a fine job of her booking procedures etc. Its just the technicians which appear to be rubbish.
