I got incredibly P-ed off with the dealer in Birmingham yesterday (Johnson's)?
Booked in for 70,000 mile service.
Do you want a minor service (10k, 30k, 50k, 70k etc) or a 70k service? Should have asked what the difference is but have a cold at the mo and no patience!
I also asked if they could confirm rough idle. I have logged with vag-com which is showing miss-fires on cylinder 2 at idle. Pretty much done the job for them. I was quoted £140 to investigate.
Just before I got to speak to the service department (1 person on the phone) I got a quote for a new injector. £145 + £12-ish seal.
What is the point in getting them to confirm the issue when I could just buy the part, fit it myself and only spend an extra £15 or so?
I'm pretty sure they charge an extra £400 on top of the investigation to supply and fit. Might as well buy a new engine rather than get this one fixed and serviced!!!
Sorry for the rant. Now where's that lemsip.
RE: work not done properly:
2 connectors for coil packs broken - Only ever been removed by Listers VW Nuneaton since I bought the car at 1 year old!
Had to replace one of the rubber engine cover mounts as Listers VW split one but easier to buy a new one than argue the case.
They did however replace the oil cap FOC after the top popped off!