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Author Topic: Who regulates VW dealers?  (Read 1177 times)

Offline lippyx

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Who regulates VW dealers?
« on: August 01, 2013, 01:49:37 pm »
As the title, you regulates Volkswagen car dealers? Financial companies have FSA, Solicitors have SRA, so who regulates the likes of VW dealerships etc?

(yes... STILL having problems with the dealership who sold me a faulty GT170!!! Just when I thought it was coming to an end!!)
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2013 Golf R

Offline bacillus

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Re: Who regulates VW dealers?
« Reply #1 on: August 01, 2013, 02:23:53 pm »
Tried customer relations/services at VW UK?
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Offline paulw123

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Re: Who regulates VW dealers?
« Reply #2 on: August 01, 2013, 02:54:18 pm »
we all do....take your business to another one  :evilgrin:
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Offline lippyx

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Re: Who regulates VW dealers?
« Reply #3 on: August 01, 2013, 03:19:40 pm »
Customer Services said they weren't interested!!! Told me its between me and the Sales people at the dealership!! So, what's the point in customer services then??!

I am fuming!! I have written a letter to the dealership, giving them 14 days, but no response as yet, and it's half way through the 14 days! Just wanted to know if they are meant to have a company who makes sure they stick to the rules, that I could send a complaint to as well!
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Offline paulw123

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Re: Who regulates VW dealers?
« Reply #4 on: August 01, 2013, 03:57:57 pm »
so whats the problem with your replacement GTI?
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GT TDI sport 140 08plate,RCD510 DAB, leather armrest, euro cup holder

Offline lippyx

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Re: Who regulates VW dealers?
« Reply #5 on: August 01, 2013, 04:15:13 pm »
Paul - Nothing wrong with my new GTI! I lost a lot of money on my previous Golf, which I should never have done (it was faulty from day one!), and they haven't even settled the old finance yet, which I am still paying for at the moment, on top of my new finance!!!

AND no one bothers returning my calls at the dealers!!
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Offline OSB

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Re: Who regulates VW dealers?
« Reply #6 on: August 01, 2013, 04:44:16 pm »
A letter from a solicitor can help, though you have to pay.
If you subscribe to Which magazine they have a free, very effective consumer advice system.
Tried  your local CAB?

Feel really sorry that it has reached this stage for you though.
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Offline lippyx

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Re: Who regulates VW dealers?
« Reply #7 on: August 01, 2013, 08:10:45 pm »
We have free legal advice at work, so they have told me what to do for now. I might contact a solicitor tomorrow to see how much a letter will be, just in case.

I really thought once I had my new car it would be all over... How wrong was I!


For the record... VW never called me back!!
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