eBay / Paypal Advice

[Scottymon]

Some of you may have seen me selling an iPhone 5 here as well as eBay.

It sold today and the user paid in full via Paypal.  Great.
Thing is they only registered today and have zero feedback.
I wouldn't usually be worried, but for a near £400 item I'd hate to get scammed / chargeback etc.
It would be sent via recorded/insured delivery.

I've just been on Live Chat with eBay and they say as they've paid I'm legally obiliged to send it (blah blah) and not to be worried, just send it recorded delivery.  But it just seems so fishy, signing up today and buying a 400 quid phone.

What would you do?

[Deako]

You don't really have a choice. It's the risk of advertising on eBay.

[doylebros]

If you've got the eBay chat copied and it reads as you say,I wouldn't worry!

[skard]

If you are worried, try initiate a mutual cancellation stating you dropped it or something.

Next time you list, use buyer rules so you can eradicate low feedback bidders automatically, or thise with black marks.

If you send it, do not send it anything less than Special Delivery so that has full traceabilityand insurance of the full amount.

Personally I try avoid selling electricals on ebay as almost every item I have sold in the last few years has resulted in a false 'oh it has a fault' response where they want a % refund but refuse to return it

[edd666999]

Refund the buyer. Item not available any more. You dropped it by accident.


Re sell the item this time edit your listing settings so people need a minimum of 10feedback and have been signed up for 6months.

[edd666999]

Beaten to it!

[Scottymon]

Thanks for the advice... I've just spoken to buyer and he seems legit.  I'll send it recorded with insurance.

Cheers.

[Scottymon]

LOL, new challenge, can't find a courier that will cover for loss/damage on an iPhone; tried interparcel.com, parcelmonkey.co.uk all say in the small print an iPhone is either strictly prohibited or sent at senders risk, WTF. Anyone know of a courier that will send insured?

[edd666999]

Royal Mail special delivery covered upto £500 is next day signed for.

Use google maps/street view to check this guys address

[Deako]

Definitely. RMSD isn't the cheapest, but insurance is good.

[Scottymon]

Royal Mail special delivery covered upto £500 is next day signed for.

Use google maps/street view to check this guys address

Does it cover lithium based battery products though?  Which are integral to the iPhone 5 and cannot be removed.

I can send it, but there's almost no point in insuring it...

[edd666999]

Doesn't make a difference. If its lost it has nothing to do with the battery.

I now phone retailers now have to put stickers on to say the package contains a battery.

Everyone uses rmsd for mobiles. Your only using it to prove the guy received it really.

[Scottymon]

Interparcel.com

Prohibited Items

The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment.
...
Lithium Batteries (This includes any iphone)

...

Madness.  Lost perhaps, but damaged?  
Cheers, will see what RMSD small print says, lol.

[Scottymon]

Good old Royal Mail

Prohibited Items
Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic device, are prohibited.

Cheers!! Happy Days.

[Tamiyoman]

You can still get scammed with Special delivery tho!.

Last year I sent 2 collectable items worth £120 via special delivery, seller opened a case stating that package arrived empty (utter crap as items were packed in jiffy envelope and placed in a box with plenty of tape sealing it, not sure why anyone would sign for a empty box.............(thieving tosser), paypal sided with him as I could not provide "Photographic evidence of items packed in the box!!!!!!!!!!!), they refunded him in full!!.

On sunday he bought something from us again (Worth £200), I called Ebay and spoke to them about it, I refunded the chap stating we would not be getting ripped off by him again, Ebay have already agreed to remove any feedback he may leave!