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Author Topic: warranty claim  (Read 818 times)

Offline Markyed30

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warranty claim
« on: October 24, 2013, 06:56:27 pm »
My ed30 came with a year's warranty as I bought it from vw but had it booked in to get dsg checked as it's like a kangaroo in 2nd, I need a new mechatronics unit and are waiting on a decision from vw how long should it take I'd have thought I would have got a call today but nothing and surly they will replace it??
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Offline sub39h

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Re: warranty claim
« Reply #1 on: October 24, 2013, 09:25:42 pm »
what year is your car? iirc MY2008 cars are part of a recall anyway because of dodgy mechatronics units. they should replace it provided the car has had it's DSG serviced at the correct intervals.
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Offline Mandy

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Re: warranty claim
« Reply #2 on: October 24, 2013, 09:26:23 pm »
So have VW diagnosed the car and  told you that you need a new mechs unit? I'd expect them to replace it under warranty if the car is still under warranty. Maybe give them a ring to chase things up if they are not getting back to you.
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Offline Markyed30

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Re: warranty claim
« Reply #3 on: October 24, 2013, 10:48:28 pm »
It's an 08 plate,  :fighting:got it with 14k miles last year and is on 28 now so wouldn't require a service, the garage diagnosed the mechatronics  just said they didn't know how long till an answer which I think is bad I mibby try vw direct if nothing by tomorrow afternoon
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Offline Jonneh

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Re: warranty claim
« Reply #4 on: October 24, 2013, 10:51:08 pm »
Just get more arsey with it mate, they have to replace it as its under warranty!

Is that true about a recall being done on MY2008 Mechatronic units though? As that'd be something I'd want to know about if it's true!
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