Leaving VW

[GTI power]

Well, following a discussion about being offered 50% contribution towards wing rust, I'm left with a bitter taste in my mouth.

I've been a long time VW owner and have been told, on no uncertain terms that I'm not classed as a valued customer, so 50% is the maximum contribution leaving me with 489 to pay.

It a huge shame as I love the car, but VW are not getting another penny out of me.

I've cancelled my order for a new GTD - so for the sake of 250 pounds, VW have lost a sale of 26,000. There response was simple - "sorry sir, bye"

I've never experienced such a lack of service!

I've hugely enjoyed my short stay on this forum and have learnt a lot about the MK5 (which is a great car!)

Cheers guys - thanks for all of your help/advice and if anyone's interested in a mk5 GTI DSG then let me know, it's going up for sale soon.

If it doesn't sell soon it will be getting traded in.

/rant

[GTI power]

In addition, this isn't the first customer service failing I've been put through by VW.

I've also been told not to return to a dealership as I requested a deposit refund following changing my mind about a purchase I felt pressured into, and been lied to about a finance package.

Additionally, I've had my car broken by a dealer following warranty work and had then refuse to fix.

Just so you know I'm not spitting my dummy out based on solely the above :-(

[akbarirfan]

Sad times buddy!

Which dealership caused you all this grief?

[GTI power]

This was all down to Smith Knight Fay in Hyde, Cheshire.

Gavin from VW UK customer service executive team was the one that basically said "Well go elsewhere then".

Gutted as I love the products, but when buying a car, you want to know the service is up to scratch. In this case all it would have taken was for them to say - "we value your custom, of course. Officially, this is not a warranty issue, but as goodwill we're happy to offer you 75%" that would have showed good will on their part and they would have been 26,000 richer.

I know I won't like a jap car as much, but my mate is with mazda and he's had nothing but great service from them.

Oh well.

[Scottymon]

Get a Lexus they supply croissant and coffee.

[Baz300]

It is weird how some dealers are only offering a 50% contribution for the rusty wings.

My first dealing with the VW dealer was to get the wings fixed and I got a 100% contribution and never spent a penny with them. But they told me it was at VWs discretion and I might have to pay 25%

Are some dealers getting 100% from VW and still charging customers 50% on top of that 

[SkyJawa]

Plastic wings FTW!

[edd666999]

Well, following a discussion about being offered 50% contribution towards wing rust, I'm left with a bitter taste in my mouth.

I've been a long time VW owner and have been told, on no uncertain terms that I'm not classed as a valued customer, so 50% is the maximum contribution leaving me with 489 to pay.

It a huge shame as I love the car, but VW are not getting another penny out of me.

I've cancelled my order for a new GTD - so for the sake of 250 pounds, VW have lost a sale of 26,000. There response was simple - "sorry sir, bye"

I've never experienced such a lack of service!

I've hugely enjoyed my short stay on this forum and have learnt a lot about the MK5 (which is a great car!)

Cheers guys - thanks for all of your help/advice and if anyone's interested in a mk5 GTI DSG then let me know, it's going up for sale soon.

If it doesn't sell soon it will be getting traded in.

/rant

Wrexham Vw will do it FOC and shouldn't be too far from you

[ARV_90]

Yet another sh*t VW dealer to stay away from then 

[GTI power]

Nah, that's me out. Don't want to but feel I need to make a stand with my wallet.

[Scottymon]

To be honest mate, dealers are all like this, you get some good and some bad... you should try Chester BMW, they are f*cking shocking, how they are still open is beyond belief.

My best service was with Chester SAAB, they replaced my blown 5 year old Turbo OUTSIDE warranty Free of Charge (it was tuned too)... I had bought the car new from them, but still, simply amazing.

The reason I mention Lexus, is because they always used to have pastries and coffee for waiting customers.

Don't let some crappy dealer put you off something you want   Admittedly there are lots of great cars out there, beyond the VAG stable.

[zayd]

Don't let dealers put you off a car marque, as that would be a travesty.  VW's are one of the best built cars in the world.  Every car has its issues, but they are generally of a solid build and advanced engineering.  Most dealers don't give a crap about what make of car they are actually selling, but just in the money they can make off us.  They do have a contractual obligation to VW themselves, but unfortunately they seem to get away with poor service a lot of the time.

Just find a better dealer, I'm sure there are still some out there.

[ARV_90]

/\ /\ /\  Agree try another dealer... I have a VW dealer on my doorstep but I wouldn't buy jack sh*t from them 

[homesqueeze]

That's surprising that the VW UK execs told you to go elsewhere! When I complained to the top level about not getting my boot rust fixed for free, the executive I was assigned with bent over backwards to make sure I got what I wanted! He said I was a valued customer and kept phoning all the time, before, during and after the repair to make sure I was happy with with the progress and outcome.

[GTI power]

That's surprising that the VW UK execs told you to go elsewhere! When I complained to the top level about not getting my boot rust fixed for free, the executive I was assigned with bent over backwards to make sure I got what I wanted! He said I was a valued customer and kept phoning all the time, before, during and after the repair to make sure I was happy with with the progress and outcome.

Exactly what I thought! This wasn't just the dealer giving bad service, but VWUK. The exec basically told me "oh well, sorry about that"

I can't believe the lack of service. Genuinely shocked by it if I am honest.