Urgent Advice please

[irish_ram]

I do agree paulw123 and if I am honest I was surprised that they could have it back to me within a week seeing as they were installing a new engine.

However they advised on Friday the new engine was fitted and was fine. IT was apparently this morning when they changed the Fuel Pump regulator that they got this issue. I wanted it back today but in all honesty I would rather wait a bit longer until it is properly fixed and feels bit more comfortable that VW are looking at it last.

I just am still wondering what the issue is as it seems the fitting of the regulator was all done and this is just as fact they haven't got the access to do the software update.

I am grateful though that not only is there a new engine in there but now a new regulator which I am told could have cost about £200. A few more bits replaced and I will have a brand new car.

In terms of the DVLA thing it dawned on me I would need to change this as the V5 has the old engine code.

Is there anything else I will need to change now that I will have a new engine and I presume my mileage on the car will still say 55k which was the original mileage before the engine was replaced.

[paulw123]

I think back in the day, they used to zero the clock with a new engine, but I would rather see it with the real mileage on the clock.
What vw dealer is it at?
Its not every day they fit a new engine, so fingers crossed they set it up quickly, but that's their problem not yours  , but may take them a while....

[irish_ram]

Ah right, I thought at first the clock would be zero'd but someone at work advised they likely would keep the original mileage on the clock now.

It is not at a VW dealer yet. It is at a garage in Derby who my Dealer uses as VW specialists but they need to take it to a proper VW Dealer Garage as presume they are the ones that have the correct access to do this software update

[doylebros]

I'm puzzled with that request and for educational purposes, get them to tell you more about what the main dealer is going to do (the engine would of run on the original software)!

For my money it seems they mustn't be able to remove various fault (DTCs) brought about by undertaking the work in question and the dealers are never in a hurry to help anyone who's taken work off them!

So if it's just clearing faults all will good but how and why new software unless another member knows why?

[irish_ram]

Yeah I was a bit puzzled as they had stated the new engine went in fine but it was when they now replaced the regulator the issue happened with not being able to update the software due to security code

I text the dealer guy I am dealing with who rang the garage and in his text back he stated "needs to go to a local dealer to code the new fuel pump to the car"

He did say it was a regulator fault but by the sounds of that they have replaced the fuel pump. Does that sound right that they would need to code the new fuel pump to the car???

[doylebros]

Not to me.

Someone else might have a clue but you did say yours was a petrol not diesel - diesel yes,petrol No.

Still think it's cancelling all the DTCs and the throttle body adaption has them beat,l would be my thoughts!

Anyway the hard parts done anything else is really just simple tinkering so don't worry.

[irish_ram]

mmm, starting to get a bit worried as yes the cost is all covered and in all honesty the more things they replace the better condition of the car and I am not paying.

However it seems the new engine bit was the doddle and they seem to be hitting little issues one after the other. I will resign myself to likely hearing from them on Monday to say another issue has been found

Mine is a petrol yes

[doylebros]

Enjoy your weekend mate - they will sort it

[irish_ram]

This topic is probably starting to annoy people but I feel obliged now to update it daily and use it as a vent for my frustration 

So waiting for a call today from the Dealer to say car all ready and fixed. Waited until 4:30pm and nothing so decided to ring the dealer as they said they would call me with an update. So the guy dealing with my request had gone home with flu at 12pm which cannot be helped but a quick call or text would have been nice however I find out the reason they have not called me is because the garage has not called them. I was nice about it but pointed out they should be chasing the garage and not the other way around as to the garage it is just another car for repair so will not be necessarily top of their list unless you chase them to prioritize it.

Anyway they ring the Garage and then ring me back to advise car went to VW this morning but as it was dropped on them suddenly it will drop in with ll the other jobs so may be Wednesday now which I was not happy about.

I know I want it done properly but over the last week it seems the Dealer has stopped chasing it and informing me as they were originally and maybe taking advantage of my patience and understanding which they keep thanking me for. On top of that to quicken things up I agreed to pay my part towards the new engine last week with the promise it would be ready by last Thursday but since then the date for return has changed 3 times and now the latest date which has come from VW is maybe Wednesday which is not filling me with confidence.

I have asked them to call me back tomorrow morning as if they are seemingly not chasing it and just waiting for the Garage and the VW Dealer to fit it in then my patience and understanding will stop and I will end up turning into one of those Customers which I myself will frown on as shouting and chucking your toys out of the pram seldom improve things.

I have a good mind to ask for compensation for being without my car for now what will be 3 weeks if get it back on Wednesday but I would not be surprised if I didn't see my car until after Christmas.

I might send them some Ebay links and say get me these mods and we will be all square 

[doylebros]

Pop in and talk to the VW dealer (service reception), see what their brief is from the garage you've employed!

What your experiencing is common and the VW dealer will not be in no hurry to jump though hoops, when they've made very little on the job but throwing your toys out of the pram,will not help anyone!

Finally, I'm still puzzled on the need for new software for an engine exchange ,which I assume is like for like?

[irish_ram]

Pop in and talk to the VW dealer (service reception), see what their brief is from the garage you've employed!

What your experiencing is common and the VW dealer will not be in no hurry to jump though hoops, when they've made very little on the job but throwing your toys out of the pram,will not help anyone!

Finally, I'm still puzzled on the need for new software for an engine exchange ,which I assume is like for like?

Yeah I was thinking that. As is was too late for them to do anything tonight I am going to speak to the car dealer tomorrow and see what he says. Like you said unless the car dealer has made it clear to the garage how urgent this is and in turn the garage relayed this to the VW dealer they will just treat it as a normal job in the queue. My question to the car dealer will be what urgency have you put on this with VW even if it means paying a few extra quid to get it done quicker.

I have not got a clue about the new software thing. They are linking it to the new fuel pump and needing to code that to the engine but as I have no clue about this they could be talking crap or telling the truth. I mean if they are lying then I can only think this is because they are struggling to fix the original issue with the new engine but are not wanting to tell me. But then being honest about the initial issue and still there is better surely than making out something else has gone wrong on the car.

Is there anyone out there with experience of this software update needed and if what they are saying sounds plausible?

[edd666999]

I have only heard of a security code of accessing part of cluster I.e mileage changes.

Possibly changed a few other bits like immobiliser? Maybe a software update was available for your ECU that allows it to work with the newer pump?!? The security code could be the one that protects the ECU from being mapped and such, so a dealer would be needed to access and change that.

[paulw123]

Unfortunately I can see this dragging on for you.
Can your original garage provide a courtesy car ? then the pressure is off.
When VW finally give the car back, expect a few hickups, as everything has been un-plugged, so plugs, fuel lines might not go back as original etc etc.
Just keep your "eyes on the prize" of a nice new engine, cam belt, water pump etc  for £700.

[irish_ram]

Unfortunately I can see this dragging on for you.
Can your original garage provide a courtesy car ? then the pressure is off.
When VW finally give the car back, expect a few hickups, as everything has been un-plugged, so plugs, fuel lines might not go back as original etc etc.
Just keep your "eyes on the prize" of a nice new engine, cam belt, water pump etc  for £700.

Yeah was supposed to have it back within a week and now been 3 weeks. It is not really an issue of a courtesy car as can get a lift into work from my other half but does means sitting in a pea green Fiat 500 so sometimes tempted to walk  . I have had to drive it a few times and it is like being in a noddy car. Plus I think if they gave me a courtesy car they might think the pressure is off them.

Rang them today and they got back to me a couple of hours ago to say VW will be looking at it tomorrow. Apparently he says they have to hook it up to VW Germany to do the software update so doesn't sound like a simple thing. I did ask does he envisage any issues afterwards or any things they will need to do to readjust anything after the software update and he advised should not be.

So I am still resigning myself to not have it back until the weekend so if ready tomorrow then I will see it as a bonus. One thing I am conscious of is it is only a few days until Christmas and if delayed anymore could end up being after Christmas before I get it back I think if that happens I will be complaining and demanding compensation.

The thing as you say that is keeping me going is I have only paid £700 for a brand new engine, cam belt, water pump and Fuel Pump. Plus the discounts I have negotiated going forward on new pads/discs, service, oil filter change etc

[irish_ram]

So no car today again.

Apparently been getting the software update all day but not finished.

They have said it will be left overnight to complete the update and guaranteed it will be ready for tomorrow morning. I did advise how can you be committing to another date after the issue the car has had since it went in 3 weeks ago.

So they are ringing me tomorrow morning as soon as ready or more to my fear maybe to say software update complete and have hit another issue.

I asked if these software updates have an average time length but they advised they do not know how long it will take which I find hard to believe.

Anyone have any idea on how long these should take?