Note to self: 'Cancel credit cards prior to death!
Be sure and cancel your credit cards before you die! This is so
priceless and so easy to see happening - customer service, being what it
is today!
A lady died this past January, and the Royal Bank billed her for
February and March for their annual service charges on her credit card,
and Then added late fees and interest on the monthly charge. The
balance had been $0.00, now it is somewhere around $60.00.
A family member placed a call to the Royal Bank:
Family Member: 'I am calling to tell you that she died in January.'
Royal Bank:'The account was never closed and the late fees and charges
still apply.'
Family Member: 'Maybe, you should turn it over to collections.'
Royal Bank: 'Since it is two months past due, it already has been..'
Family Member: So, what will they do when they find out she is dead?'
Royal Bank PAC: 'Either report her account to the frauds division or
report her to The credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Royal Bank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you . . . The part
about her Being dead?'
Royal Bank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died in January.'
Royal Bank: 'The account was never closed and the late fees and charges
still apply.'
Family Member: 'You mean you want to collect from her estate?'
Royal Bank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info given)
Royal Bank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' ( fax number is given ) After they get the fax:
Royal Bank: 'Our system just isn't set up for death. I don't know what
more I Can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could
just keep billing Her. I don't think she will care.'
Royal Bank : 'Well, the late fees and charges do still apply.'
Family Member: 'Would you like her new billing address?'
Royal Bank: 'That might help.'
Family Member: ' Rookwood Memorial Cemetery , 1249 Centenary Rd, Sydney
Plot Number 1049.'
Royal Bank: 'Sir, that's a cemetery!'
Family Member: 'Well, what the f*ck do you do with dead people on your
planet?'.............
