hi guys,
some slight drama with the car. Car was purchased at VW Letchworth and i live in Manchester.
On the way back up on the M1, noticed the windscreen washer jet nozzles not working properly and the car was slightly pulling to the left.
Reported to letchworth who told me to take it to VW Manchester. Booked into Manchester for 2 week later due to workload. The next day, i noticed the traffic noise was getting in via the drivers side door somewhere. Added this to the job sheet. Also noticed the new boot seal fitted by letchworth wasnt fitted correctly. Added to the job sheet.
Service manager at Manchester phones to say he requires written confirmation that VW letchworth will meet the costs. I phone the dealer principle at Letchworth, explain the situation and he is very apologetic. Said he would sort it and give the authorisation. I email the principle an hour later requesting that he also authorises a new Multi Point check on the basis that i am not confident the original one was done correctly. No reply.
On the day of taking the car in (today), i ring the dealer principle to say i havent heard about him giving authorisation for the work and the multipoint check. He promised this would be done. i Drop the car off and leave it.
Car is ready so i go pick it up- washer nozzle jets: replaced. wheel alignment: done, boot seal: refitted. Mechanic noticed that the traffic noise may be due to the door not sitting properly - door is misaligned. However, they would need a quote from the body shop and are waiting for it.
On a visual health check, they confirmed the O/S console bush had split and the N/S console bush is starting to split!!
The service dealer then informed me that the Letchworth dealer principle paid for the work carried out but will not authorise anything else - door misalignment and especially not another multi point check since it has already been done (allegedly).
I get home and open a case with VW UK. ive explained the situation, and requested that the cost of putting the door right, replacement of the console bushes and a new multipoint check is met by someone other than me - be it VW UK or VW letchworth.
I cannot believe that so many items on the multi point check have been missed - shocking.
Sorry for ranting guys, im just livid about the whole thing. The cost of replacing the bushes (both sides) is £500. These (in my view) should have been replaced before handover to me. No chance am i paying.
Lets see just how helpful VW UK are!
Sorry for the long story and rant - wanted to get it off my chest!!!
Rich
