Well it was booked in for today and they turned out to be an utter shambles. All the staff seemed to drive barried up bangers with stretched tyres and ruined suspension etc which didn't fill me with confidence in their abilities to begin with. Despite me making it very clear in all communications that I absolutely needed a courtesy car, I arrived and they had sent them all out except one which was broken. I was promised one within 15 minutes, they just had to nip down the road to get some tax apparently, after 50 minutes of standing around I gave up in disgust and left as I needed to get to work. The net result was several hours of wasted time, some wasted petrol and me in a very bad mood and the work still needs doing.
So to summarise I would recommend avoiding them like the plague.
Don't know about them, but Hines VW in Ferndown are my regular independant. Good guys there. They just did my my cambelt, v-belt, waterpump and coolant change for around £440. Don't know how that compares price wise.
I might look into these and see if they are any better, alternatively it's off to the main dealers for me. An extra £100 to not have to deal with such shambolic organisation and timewasting plus a main dealer invoice is now looking like a bargain.