Just had my A/C done at Kwikfit, long story short, I had a 20% voucher in the summer so I left it up until now, I emailed customer service and I got it done for £35... very friendly staff, into their VDubs too so 45 mins seemed like 5 - like Dave said, take it as you find it, I've had A LOT worse service at VW, but I'm sure not all are the same.