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Author Topic: A cautionary word for main dealer only serviced vehicles.  (Read 6834 times)

Offline flashp

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A cautionary word for main dealer only serviced vehicles.
« on: December 20, 2014, 07:57:04 am »
I wanted to share an experience I had in the very early days of ownership of my Pirelli which I thought I had been put to rest. That was an incorrect assumption, a trackday this month at Goodwood proved this.

Not long after I bought the vehicle I tried to fit my winter wheels I had at the time. In order to get the bolts undone I had to resort to using an extension bar that was in the order 1.5m long. Even with this it took me around 4 hours to get the job done.
Once done, on refitting the bolts it was noticed that a good deal of torque was required to even screw the bolts back down before even correctly torquing them. In the photo you can see the level of distortion to the bolt profile and thread pitch:



Peter Cooper replaced the bolts under warranty without hesitation. They also confirmed that, according to their servicing policies, routine servicing does not require them to remove the road wheels unless pad replacement is required or other specific repairs are required. Brake bleeding is also completed with wheels in place. What with this and the general propensity for the use of air powered tools it's clear to see how this can happen. Air tools may also prevent the issue from being noticed and exacerbate the problem.

I also had to clear the hub threads with a correctly sized and lubricated tap (M14x1.5mm) and while doing this the amount of metal that was removed was considerable but I continued and all was well for while. Until this recent trackday. Being good practice to do so, and with the new vibrations experienced (another issue which turned out to be pad pick up), I set about checking torque on wheel bolts and one of the bolts stripped the hub threads and damaged it's own. On inspection it was evident that the other front hub also required replacing, all bolts were too slack in their bolt holes. The rears were not bad enough to warrant replacement. It was an expensive repair, and one that should not have been required given the root cause.

Had I been more aware of possible complications at the time I would have pushed Peter Cooper to inspect/replace the hubs while under warranty.

In fairness to the Shirley branch they did say they may consider adding the removal and replacement of wheels periodically to servicing programs to prevent this from happening again. Whether or not this was implemented I don't know.
« Last Edit: December 20, 2014, 08:14:23 am by flashp »

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Offline vRSAlex

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #1 on: December 20, 2014, 08:48:21 am »
It's still quite a rare issue, but I have seen it a few times over the years.

Have you had to now change all four hubs, or just the fronts?
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Offline flashp

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #2 on: December 20, 2014, 09:00:28 am »
Just the fronts. The rears were nowhere near as badly corroded.

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Offline Tortaruga

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #3 on: December 20, 2014, 09:30:28 am »
 I assume you never rotate your tyres?
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Offline Matthewsimone

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #4 on: December 20, 2014, 09:38:56 am »
Mine has been dealers its whole life and mine were fine when bought it!

Although i must add that its never going to dealers again as now all work and services are done by myself not spotty teenage grease monkeys!

Must agree though it's definitely something worth checking, whenever I purchase a car I usually remove all wheels and apply a dab of copper slip to all bolts and hub faces etc to avoid nightmare at side of road if ever get puncture  :sick: always carry a large torque wrench too
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« Last Edit: December 20, 2014, 11:21:55 am by Matthewsimone »
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Offline flashp

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #5 on: December 20, 2014, 10:53:46 am »
I assume you never rotate your tyres?
I do indeed. Particularly as I'm on and off track fairly regularly. Can't speak for the previous owners though.

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Offline th3_f15t

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #6 on: December 20, 2014, 11:16:17 am »
I have had issues with my car after main dealer servicing. When I went to remove the wheels to fit my 345mm OEM brake upgrade, I had to also use an extension bar to remove the over-tightened wheel bolts. I had the VW main dealer replace brake discs and pads a year before so easily knew it was them who over tightened the bolts.

I'm in the mind set that when I upgrade my brakes again, I shall replace the wheel bolts as well and may even ask AKS Tuning to inspect the car fully while it's in there for a full SuperPro bushes and ARB upgrade.

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Offline Tfsi_Mike

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #7 on: December 20, 2014, 11:45:53 am »
I assume you never rotate your tyres?

Am I having a brain fart or is there a simple, common practice I've not done often enough?

I can't rotate front to back lately due to the balancing having to be done differently on the fronts to ensure clearance with the calipers

Offline Andy

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #8 on: December 20, 2014, 12:03:03 pm »
I work for a main dealer and we remove the wheels on a service..

Offline rich83

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #9 on: December 20, 2014, 12:32:08 pm »
Little point in taking wheels off to service a car...

Offline th3_f15t

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #10 on: December 20, 2014, 02:03:49 pm »
On some models it made access to the oil filter and sump easier, but on mk5 Golfs there's little need unless you're unable to jack the car up very high.

I work for a main dealer and we remove the wheels on a service..

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Offline Matthewsimone

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #11 on: December 20, 2014, 05:05:16 pm »
Little point in taking wheels off to service a car...

Grease hub faces otherwise good luck when your lying on road trying to kick the wheel off the hub as its been on there for a few years especilally on rear where tyres are rarely changed etc

Sorry but this should definately be part of a major service at any garage let alone a main dealers   :ashamed:
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Offline W6llace

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #12 on: December 21, 2014, 10:09:17 am »
I've worked for a lot of main dealers in the past and it's not common practice to move wheels on a service unless you need too, also every car ive ever service that ive had to remove the wheels for whatever reason get torqued to the correct spec but this is not done by everyone. The manufacture writes the service sheets out so you only do what's on the sheet , but I agree all wheels should be removed on all services and the hubs should be greased so incase of a punture they can be removed easy not trying the kick the wheels off at the side of the road !!!

Offline DDM

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #13 on: December 21, 2014, 12:18:51 pm »
Little point in taking wheels off to service a car...

Grease hub faces otherwise good luck when your lying on road trying to kick the wheel off the hub as its been on there for a few years especilally on rear where tyres are rarely changed etc

Sorry but this should definately be part of a major service at any garage let alone a main dealers   :ashamed:

perfectly said, those who think it's ok not to remove the wheels as part of a service are the ones who get the problems. it's dumb and just lazy.

Offline jelwood

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Re: A cautionary word for main dealer only serviced vehicles.
« Reply #14 on: December 29, 2014, 02:07:30 am »
Seems more common than I thought I took my car to vw for service cambelt etc, then had a slow puncture the poor bloke at the tyre place nearly crapped himself trying to get the wheel off,