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Author Topic: Rust Inside Front Wings - Warranty Advice Needed Please  (Read 5140 times)

Offline TAPPY

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #15 on: January 17, 2015, 09:43:20 pm »
Haha. Yeah it does feel like that but they get it right in the end lol. Just take plenty of pics before it goes in as they said the scratches were already there on my lights until I showed him the pics  :signLOL:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #16 on: January 22, 2015, 04:21:56 pm »
VW just called me, theyve got my wings in and want my car tuesday morning and said I should have it back wednesday!

Super fast turn around and no mention of any cost!

Result!
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Offline TAPPY

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #17 on: January 22, 2015, 06:30:10 pm »
Quote from: Georrge on January 22, 2015, 04:21:56 pm
VW just called me, theyve got my wings in and want my car tuesday morning and said I should have it back wednesday!

Super fast turn around and no mention of any cost!

Result!
That is a quick turn around. Just make sure you take plenty of pics. Mines going back next Friday for them to recode the headlights lol
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #18 on: January 22, 2015, 07:15:50 pm »
Don't worry i will do, had trouble at another dealer with damage caused to my car.. took a while but they did pay out in the end.

I'll also make sure they do a very detailed vehicle health check haha.. They seem eally nice though so fingers crossed they take care of it!
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Offline TAPPY

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #19 on: January 22, 2015, 07:20:03 pm »
Good luck with it all buddy  :smiley:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #20 on: January 22, 2015, 07:50:35 pm »
Thanks a lot! I'll update again when I get it back  :P
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #21 on: January 27, 2015, 02:03:45 pm »
Dropped it off today, I stuck a sign on the windscreen and rear window saying "DO NOT CLEAN ME, Thanks :)" and verbally told them too. I saw the "car cleaner" guy do his thing today on a white Polo, it almost stained the thing brown  :signLOL:

I'm feeling pretty confident I'll get it back without problems, we went round the vehicle doing an extremely detailed check and he fully appreciated how well I care for the car, so hopefully tomorrow afternoon will be happy days  :laugh:
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Offline TAPPY

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #22 on: January 27, 2015, 05:33:37 pm »
Nice. Keep us posted once you've got it back  :happy2:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #23 on: January 27, 2015, 09:57:26 pm »
Will do! I get it back tomorrow at 5 :laugh:

One of the guys that works at the garage randomly found me on FaceBook to tell me how beautiful my car is haha, what a legend :grin:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #24 on: January 29, 2015, 07:26:07 pm »
I got the car back, from what I can tell, all is well!  :laugh:
I had the work done a tthe VW body shop in Chalfont, the guy who sorted it for me is called Eddie, extremely helpful and friendly guy. Couldn't be happier, thank you VW!  :P

I made my sig a photo of it, I just got it bagged too!  :evilgrin:
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Offline Tim62

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #25 on: January 29, 2015, 07:33:10 pm »
Jeez, that is a quick turnaround! Mine's in at the bodyshop via Breeze VW in Poole at the moment and they reckon two weeks!   :laugh:  :stupid:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #26 on: January 29, 2015, 08:05:46 pm »
I know, less than 48 hours!  :jumpmove:

As long as they get replaced it'll be worth the wait :happy2:
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Offline TAPPY

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #27 on: January 29, 2015, 09:29:59 pm »
Glad to hear you got it all sorted out buddy and on their first try  :signLOL:
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #28 on: January 30, 2015, 10:06:40 am »
Thanks! Haha yeah makes a change! Honestly couldn't fault them though, really pleased!
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Offline Georrge

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Re: Rust Inside Front Wings - Warranty Advice Needed Please
« Reply #29 on: February 02, 2015, 04:14:46 pm »
I can't believe my luck.. more rust!  :sad1:


Went back to the body shop straight away, the claim won't be as fast paced this time. They explained that unlike the wings, they need it authorised before they can start work, so paint measurements were made and photos were taken which will all be sent off. They said the next step will be an attempt to repair, but once stripped down if it's really bad, they will then replace it.

Pretty annoying but confident it will get sorted  :smiley:
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