I bought mine from Ebay before the group buy was announced and compared to the Buy it Now price I had a bit of a result. Less than 7 days later the group buy was announced at a much reduced price, oh well some you wil some you lose.
It was dispatched quite quickly and I received it in 1 or 2 days. All good so far. Myself and vRStu fitted it the following Sunday and noticed there was only 3 jubilee clips, once again oh well.
Over the coming days I start to notice a bit of an engine oil smell and the car is not quite pulling as well as it had. I looked at the hoses and right angle connectors and found that they had distorted and were squashed flat. Having seen this it was removed and the OEM PCV replaced. As the group buy was well under way I kept things very low key and PM'd Dubtek.
The response from Dubtek was "Could you send me back the bits you need replacing so I can send some pics to BSH to report the problem you've had, and to replace them with the right bits please?"
Sounds promising I thought. I did offer to take the pictures myself but was told "If the kit is off the car then I'd prefer to see the failed part myself. We make hoses and fittings, so for the 2 reasons in my last pm i'd like to make my own judgement on it and do a proper report to BSH for you, if its a genuine design fault they are going to want some detailed info."
This exchange happened on the 5th September and once again I was not concerned so I put them in the post and waited.
On the 15th September I PM'd Dubtek once again.
"Hi,
Well it has been a week now so I was wondering what your thoughts were and where we go from here?
If you prefer my mobile number is 07xxx xxxxxx.
Regards,
Ian."
Bens response said he was waiting on word from BSH and offered to send me some steel replacements. Winner I thought, in my reply I also asked if I could purchase some more rubber hose as I planned to relocate it.
Nothing happened so I PM'd Ben again on the 24th September and said "I understand you are busy with the group buy at the moment but if you have a moment I was wondering where we are with this."
and was told
"No worries, not forgotten about you, awaiting stock of 10 x new steel replacement fittings which should be with me Monday - will forward them on asap - please send me your name/address details though as they weren't enclosed in the returned fittings envelope."
So I replied with my postal address and that has been the last I heard from Dubtek/Ben at that time. I PM'd him on the 5th October asking what was happening but received no response and also PM'd him again asking what the score was.
On advice from Quality Dave I rang Ben and spoke to him and he promised to put something in the post. I then received 2 very large metal fittings which are completely unusable. I tried calling him again and one of the people in the office gave me his email address so I emailed him but received no response.
I gave it another couple of weeks, so we are now talking early November. I called him and he said that he would do something for me in the coming week or so. After I waited the alloted time with no response I thought, as Phil @ BSH was now on the forum, I would contact him.
I tried PM'ing him and then subsequently emailing him last week at his request, which I have had no response to.
Some of you will ask why I am writing this, I think ultimately I guess I am writing this as I am a bit miffed at being ignored and I would like some support regarding the product I have bought. I would have been and bought some of the fittings myself but they are some strange US thread so not freely available over here.
I still wish to try and engage Dubtek and resolve my problems, which he has promised to do, but now more than 2 months after first contacting him I still have my catch can sat in its box in the garage.
