Last Monday's 20% coupon offer was very popular and due to the high demand we were unable to fulfil the discount at that time.
We're sorry for any disappointment this may have caused.
We'll be refunding you the amount of £9.00 directly to the PayPal account that's linked to your eBay account within 14 days. This is the discount amount that should have been applied. The coupon was valid for one transaction, if you tried to use the coupon more than once we will apply the discount to the highest value transaction you made on the day.
Kind regards,