Polar FIS install / update

[v4rley]

Just received a second hand polar FIS, have connected it up to the can gateway but nothing on my display. Have checked telematic on the gateway via Vcds, scan shows no response from controller.
Was previously installed in a mk6. Wanting to install in my MK5 do I need to change / adapt anything? Have briefly looked at software update but cannot get my laptop to download it 

[bacillus]

Take the polar out and update it with your pc using IE to firmware 0.47 en red dot.
Due to space limitations each firmware file contain only one language file so please take care and select 0.47 en red dot when update your box.
Please use ActiveX from the official web www.auto-polar.com (Update Zone)

The reason you are having issues is the mk 6 has a white/coloured display whereas the mk5 has a red colour display and the two are not compatible.
Post back if you have any issues when updating.   

[v4rley]

Great thanks, have taken out and tried to update but my laptop won't download the updater, despite trying to change the security settings still cannot get the updater to load.

Using website:
www.polar-fis.com/update/

Will try and source another laptop to try it on!

[bacillus]

Are you using Internet Explorer as your browser when you try to update?

btw You need to access the upload page and have it on your screen before plugging in the polar via usb.

[dazza]

Make sure u change the active x settings. Then you should see a popup at the bottom of the screen.

[v4rley]

Yep using internet explorer 11. Have change the activex settings and literally tried +10 times. Get a yellow box said failed to run.. Wonder if their system is down although doubt it. Just got my dad to try and he couldn't get it going on his either but he's even less computer literate than me 

[v4rley]

"Add on failed to run"

[dazza]

Don't think thats right. Did u change "download unsigned activex controls to prompt?

[dazza]

this is what u should see. I don't get the first popup.

[bacillus]

Just tried myself and I'm getting the same result so the problem is probably at polar's website server end..

Can only suggest you try later,

[v4rley]

Ok thanks bacillus, will put the laptop away for now as a little frustrated with it. Dazza these are my setting will try again in the morning thanks for the quick response guy 

[RetroRaz]

i had the same issue on @Grande_GTi pc. I ended up running internet explorer as administrator and that worked. Worth a try

[Shoduchi]

i had the same issue on @Grande_GTi pc. I ended up running internet explorer as administrator and that worked. Worth a try

I think it only worked for me when I ran as administrator too.

[v4rley]

 

Success! Ran as administrator (right clicking internet explore) and worked! All updated and ready for install tonight. Got there in the end thanks people!! 

[Grande_GTi]

We had similar problems when setting mine up the other week and found needed to be in as administrator and open a new page

Good news that its all sorted