There endeth the lesson. 
Knob ends.
Peter Cooper are just the same.
They're fine for people that are loved up when they buy a brand new car from them. They're very good at making people feel 'special' while they do this:
I've not had any trouble with them in that respect? And I've found the after service care has never been questioned 
It might be another branch your using maybe and they have 3 in different parts of SO and PO
Mine was serviced at the Shirley branch of PC for some time, if not from new.
When I got it I had to claim for broken air filter parts, struggled to get the wheels off due to seized bolts (they don't remove the wheels at unless there is pad change to do or other repair) which resulted in the bolts needing to be replaced under warranty (there's a thread regarding this). A consequence of this is that both front and rear hubs have now subsequently had failed threads and are obviously out of warranty - cost for this over two jobs is nearly £900. They never even suggested that the hubs may be suspect or that they should check them. I also got notified of one odd shock on the rear when I had an independent inspection done after purchase - apparently it is their policy to only replace the defective part rather than a pair.
I bought mine from them...the vehicle collection was a shambles despite 3 weeks notice. They were servicing it on the morning we collected and we were kept waiting for 2 hours as they had to mot it as well. The salesman who had handled our sale was sacked in the meantime as a result of a disciplinary.
Portsmouth, well they have sales staff with the worst attitude. We were looking at mk6 GTI and asked for a car to be opened so we could have a look. Due to the drizzle on this day the sales person stood in the showroom and unlocked it from there. Didn't even want to talk to us despite us being ready to buy.
Took mine to Portsmouth for diagnostic work under warranty just to cover myself with a suspected fault and I wanted it on file that it had been in for this issue. BIG discussion about who was going to pay for it in the event of no fault found before they'd even consider looking at it, despite warranty. It got quite ugly for the sake of less than half an hours work. By contrast I've had numerous complimentary jobs done at my specialist which PC would have charged me hundreds for by now. My garage recognize loyalty and show appreciation in a way they can apart from taking my money (which is charged at much more reasonable rate than £102/hour).
Parts are OK there, one chap in particular is helpful. None are car enthusiasts though, they are sales people, end of. I've also had the displeasure to made aware of the details of their team briefings and metrics regarding servicing that are not for public consumption. That alone is enough to make you say never.
We all here are enthusiast owners, we are at odds with their policies and ethics. At least I am and I know where I need to take my car to have the care afforded to it that I expect.
