MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: ub7rm on October 18, 2010, 08:26:17 pm
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Well almost ...
Noticed today there were some very small blisters in the paint just at the wheel arch lip. Hasn't come though as rust yet but I guess its just a matter of time. Noticed a few threads on rusting mk5's recently - anyone had any success with the dealers on this one? Will be taking it in over the next week or so.
Its an 05 plate - no chips or any other damage in that area and no evidence its been damaged before my ownership. A bit worrying this as its becoming a common theme ...
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Well took it to the dealers bodyshop today and the warranty manager confirmed that this was becoming a common problem with mkv's and that he would put in a claim and based on previous experience would most likely get sweet FA. Then he said he would put the claim in via the service department and try and get goodwill, he reckoned 50/50 was as good as it was likely to get - maybe 75/25 at the very most.
Apparantly VW know of this and believe its due to the wheel arch liner rubbing on the metal panel inside and out of sight, and thats where the rust starts. VW class this as 'mechanical damage' therefore they don't cover it under the 12 year anti perforation warranty but under the normal 3 year warranty - even though as the guy said himself, its rust at the end of the day :fighting:
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Out of curiosity, which dealer was it that you went to? :smiley:
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Out of curiosity, which dealer was it that you went to? :smiley:
PM'd :happy2:
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Sounds like they are trying it on.... escalate your claim if they don't offer you a decent solution, try VW customer service, then e-mail the head honcho...don't back down!
J
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Sounds like they are trying it on.... escalate your claim if they don't offer you a decent solution, try VW customer service, then e-mail the head honcho...don't back down!
J
I won't be backing down, rust on a 5 year old car is completely unaceptable in this day and age where there is no damage. To be fair to the dealer I think they were just giving it to me straight as this is what he's been getting back from VW HO on other claims. I got the impression they will push my case as far as possible but failing the easy way - I'm more than happy to do things the hard way :fighting:
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my gti is a 05 plate too and i noticed that my front wing was doing the same on the drivers side, i went to vw and said fix it please and told them the passenger side had just started to rust too, they called me back 3 days later saying that they wont do it as a warranty job but they will do it as good will, i said thanks but complained as he told me that vw had admitted they made a sh*tty arch liner. well so he said but if they don't do it contact vw customer support and it will get fixed.
long story short i got two new front wings :smiley:
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Got a phonecall today, work being done under warranty - no charge to me. Result :happy2:
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Great news!
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Great news.
Have you guys got any photos of were this rust is braking out exactly on the arch?
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Didn't turn out very well I'm afraid ... you can just about see the paint is bobbled in the area marked.
(https://www.mk5golfgti.co.uk/forum/proxy.php?request=http%3A%2F%2Fdaz.co%2Fmedia%2Fdd328%2Fub7rm%2FDSCN1273.jpg&hash=fcdead74c7b639d2b9e17f5251da01c4d18e6b53)
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Thanks for the photo.
I noticed that on most cars the arch does not fit very well and along the edge somewere it always leaved about 1cmx4cm width gap were dirt can get in.
Also that the plastic has lumps on it in places to space it off the wing and suspension turret. Behind were it bolts to the inner wing area is a plastic lump were it also moves about alot due to lack of decent fixings.
Its simply not a good design and also is no better on the mk6 than it was on my mk5.
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Is this issue with the front wheel arches or does it effect the rears as well?
J
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Front its the plastic wheel arch design.
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Thanks for that Snoop, i'll keep an eye on mine, but all seems fine at the mo! Give it a couple of years and at this rate everyone will be taking their golfs back to VW for warranty claims!
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A HAVE RUST ON MY BONNET WHAT CAN I DO ????
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Sorry for the necropost (and on my first post too! :D), but I was just keen to see how common this issue is.
I washed & polished my 06 GTI 2 weeks ago and noticed for the first time the dreaded bubbles appearing on the nearside front arch. When I looked inside the arch and saw the line of rust forming there I was unimpressed to say the least - the car is an obsessively maintained low mileage GTI which has been driven carefully in its 5 years of ownership.
Anyway, long story short, took it to my local VW Body Specialist (Gilders). 2 Weeks later I've got what looks like the default speel from VW - it's not covered under the 12 year corrosion warranty as it's a 'Mechanical Defect' caused by the wheel arch liner rubbing the arch, which means, as it's now out of the 3 year warranty that would have covered this issue, it's not VW's problem.
I rang Customer Service to play merry hell up, as it looks like UBZRM did before me. They knew about the problem immediately - they're obviously now getting a lot of claims in. The poor guy who answered could only keep reiterating 'but it's a mechanical defect' as I politely expressed my dissatisfaction, asked exactly how a clearly well known 'manufacturing defect' (there's been no fault in the assembly or manufacture of the plastic wheel arch liner - it does it's job fine) was not addressed during its servicing in the form of a TSB / Recall at VAG dealerships in both Wolverhampton and Sheffield. No explanation given.
In the end he gave up and has now referred it to their 'claims manager' who will apparently get back to me in 24-48 hours. Ideally I'd like VW to accept responsibility and fix the issue before the rust spreads, but they clearly don't want to accept fault - farcical given that I know the cost price they'd pay for a whole new wing is in the region of £80.
As this seems to be a (sadly) common issue now emerging for the 5yr+ GTIs, I was just wondering if anyone had any words of wisdom for me (apart from chill out - sorry, I know I'm ranting a bit and will stick my soap box away in a minute), and also just to emphasise that sadly UB7RM hasn't been alone in the issue.
If you have had issues, can you advise me how you got VW to accept liability?
If you haven't had issues and have a MK5 GTI please for the love of god check under your arches. I never thought rust would be an issue on a 5 year old car from a reputable manufacturer - boy have I learnt my lesson in the last fortnight!
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Sorry for the necropost (and on my first post too! :D), but I was just keen to see how common this issue is.
I washed & polished my 06 GTI 2 weeks ago and noticed for the first time the dreaded bubbles appearing on the nearside front arch. When I looked inside the arch and saw the line of rust forming there I was unimpressed to say the least - the car is an obsessively maintained low mileage GTI which has been driven carefully in its 5 years of ownership.
Anyway, long story short, took it to my local VW Body Specialist (Gilders). 2 Weeks later I've got what looks like the default speel from VW - it's not covered under the 12 year corrosion warranty as it's a 'Mechanical Defect' caused by the wheel arch liner rubbing the arch, which means, as it's now out of the 3 year warranty that would have covered this issue, it's not VW's problem.
I rang Customer Service to play merry hell up, as it looks like UBZRM did before me. They knew about the problem immediately - they're obviously now getting a lot of claims in. The poor guy who answered could only keep reiterating 'but it's a mechanical defect' as I politely expressed my dissatisfaction, asked exactly how a clearly well known 'manufacturing defect' (there's been no fault in the assembly or manufacture of the plastic wheel arch liner - it does it's job fine) was not addressed during its servicing in the form of a TSB / Recall at VAG dealerships in both Wolverhampton and Sheffield. No explanation given.
In the end he gave up and has now referred it to their 'claims manager' who will apparently get back to me in 24-48 hours. Ideally I'd like VW to accept responsibility and fix the issue before the rust spreads, but they clearly don't want to accept fault - farcical given that I know the cost price they'd pay for a whole new wing is in the region of £80.
As this seems to be a (sadly) common issue now emerging for the 5yr+ GTIs, I was just wondering if anyone had any words of wisdom for me (apart from chill out - sorry, I know I'm ranting a bit and will stick my soap box away in a minute), and also just to emphasise that sadly UB7RM hasn't been alone in the issue.
If you have had issues, can you advise me how you got VW to accept liability?
If you haven't had issues and have a MK5 GTI please for the love of god check under your arches. I never thought rust would be an issue on a 5 year old car from a reputable manufacturer - boy have I learnt my lesson in the last fortnight!
Not forgetting dodgy air con compressors lol
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Sorry for the necropost (and on my first post too! :D), but I was just keen to see how common this issue is.
I washed & polished my 06 GTI 2 weeks ago and noticed for the first time the dreaded bubbles appearing on the nearside front arch. When I looked inside the arch and saw the line of rust forming there I was unimpressed to say the least - the car is an obsessively maintained low mileage GTI which has been driven carefully in its 5 years of ownership.
Anyway, long story short, took it to my local VW Body Specialist (Gilders). 2 Weeks later I've got what looks like the default speel from VW - it's not covered under the 12 year corrosion warranty as it's a 'Mechanical Defect' caused by the wheel arch liner rubbing the arch, which means, as it's now out of the 3 year warranty that would have covered this issue, it's not VW's problem.
I rang Customer Service to play merry hell up, as it looks like UBZRM did before me. They knew about the problem immediately - they're obviously now getting a lot of claims in. The poor guy who answered could only keep reiterating 'but it's a mechanical defect' as I politely expressed my dissatisfaction, asked exactly how a clearly well known 'manufacturing defect' (there's been no fault in the assembly or manufacture of the plastic wheel arch liner - it does it's job fine) was not addressed during its servicing in the form of a TSB / Recall at VAG dealerships in both Wolverhampton and Sheffield. No explanation given.
In the end he gave up and has now referred it to their 'claims manager' who will apparently get back to me in 24-48 hours. Ideally I'd like VW to accept responsibility and fix the issue before the rust spreads, but they clearly don't want to accept fault - farcical given that I know the cost price they'd pay for a whole new wing is in the region of £80.
As this seems to be a (sadly) common issue now emerging for the 5yr+ GTIs, I was just wondering if anyone had any words of wisdom for me (apart from chill out - sorry, I know I'm ranting a bit and will stick my soap box away in a minute), and also just to emphasise that sadly UB7RM hasn't been alone in the issue.
If you have had issues, can you advise me how you got VW to accept liability?
If you haven't had issues and have a MK5 GTI please for the love of god check under your arches. I never thought rust would be an issue on a 5 year old car from a reputable manufacturer - boy have I learnt my lesson in the last fortnight!
Not forgetting dodgy air con compressors lol
and dodgy high level brake lights....
and dodgy electric lumbar adjust mechanisms (My up + down on lumbar has failed, common problem and I see on ETKA they've gone through several part revisions)
and corroding wheel centre caps and boot handles. Come on VW, stop taking the piss! :mad: I'd love for us to find out who the head designer / design team responsible for all these poor designs and see what explanation they could give, although they'd probably point the finger at the VW bean counters. Still no excuse though.
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A HAVE RUST ON MY BONNET WHAT CAN I DO ????
Stop shouting for a start! :grin:
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ill be ringing them tommorow.
whats the number??
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Yep, got the dreaded white worm on the centre caps - glad it's not just me! Luckily as mine's a poverty spec MK5 (only luxury is a retrofitted sat nav) I haven't had the other issues - I suppose the less features it has, the less can break!
AndyboyGSI: VW Customer Services is 0800 0833920. Hope you have better luck than me.
Anyone with any experience of such things have any tips for me for when this 'Claims Manager' calls me back?